Job Description

Job Title Customer Success Associate

Description

At Macmillan Learning, the health and safety of our employees and contract staff is a top priority. Accordingly, COVID-19 vaccinations will be required for all staff that will be working in a Macmillan Learning office, or have job duties requiring them to travel for work. If offered the role, the candidate will need to provide proof of vaccination in advance of their start date. Employees can request religious and/or medical exemptions to this requirement by following the process outlined in the offer letter. This position will be employed through Headway consulting firm working remotely throughout the US. The position is eligible for remote employment excluding Colorado.

Start Date: 6/13/22

End Date: 10/15/22

Hours: 20+ hours, Monday - Friday between 8am and 5pm CST

Pay Rate: $17 / hr

Position Description:

The Client Success Associate will collaborate with members of the Client Success team to support setting up High Schools and school districts with online course materials for the Fall 2022 back to school season. This will include, but is not limited to processing customer requests to identify onboarding preferences, duplicating course sites, setting up new schools within online systems, creating and enrolling user accounts, delivering access to customers through email, and replying to basic customer support requests.

Required Skills / Knowledge: * Substantial computer skills and the ability to learn new systems quickly

• Have an exceptional eye for detail
• Is adaptable, flexible, and collaborative
• Exemplary written and verbal communication skills
• Extraordinary customer service skills
• Strong organization and time management skills
• Ability to work 20 or more hours per week during regular business hours

Desired skills: * Solid understanding of Google, email and Google Apps

• Experience with Learning Management Systems (LMS) such as Blackboard, Canvas, D2L, Schoology, etc
• Previous experience with online homework

Macmillan Learning is an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, family status, economic background and status, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels.

Macmillan Learning is a privately-held, family owned company that improves lives through learning. By linking research to learning practice, we develop pioneering products and learning materials for students that are highly effective and drive improved outcomes. Our engaging content is developed in partnership with the world's best researchers, educators, administrators, and developers. To learn more, please visit macmillanlearning.com or see us on Facebook, Twitter, LinkedIn or join our Macmillan Community. Macmillan Learning is a division of the Holtzbrinck Publishing Group, a family-owned global media company headquartered in Stuttgart, Germany.

We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, veteran, family and economic status and background, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels. You can read more about our Diversity, Equity, & Inclusion initiatives here.

The successful candidate for this position will be an employee of Bedford, Freeman & Worth Publishing Group, LLC d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an affirmative action program in compliance with the NY Department of Education's guidance. Portions of the affirmative action program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning.

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