Job Description

Are you passionate about shisha culture and delivering outstanding guest experiences? We're looking for a

Shisha Supervisor

to lead our shisha team and ensure the highest standards of preparation, safety, and customer satisfaction.

Key Responsibilities:

Lead the team by setting a positive example, demonstrating compassion, honesty, and integrity in all interactions. Motivate and inspire team members & Lead by setting a good example (role model) - behavior consistent with words. To be punctual with an exceptional appearance in full uniform and appropriate footwear. Regard all guests with a smile, happy, friendly, and professional attitude. Ensure a clean, safe, and well-maintained restaurant area and workstation. Work closely, assist, and communicate with the waiters and floor staff listening and understanding instructions. Promote and sell Shisha products for maximum sales. Must be available to answer questions, and queries effectively, ensuring the client's needs are met throughout their visit. Seeking guidance from floor staff and supervisors for complaints and issues when necessary. Must be energetic and fun, willing to approach, engage, and sell to customers. Provide exceptional customer service, a great work attitude, and professional service to ensure an enhanced customer experience.

Requirements:

Minimum 3 to 5 years' experience in a similar supervisory role within a lounge, club, or hospitality venue. In-depth knowledge of shisha flavours, mixing techniques, and maintenance of shisha equipment. Strong leadership and communication skills. Ability to work under pressure in a fast-paced environment. Fluency in English (Arabic or Russian is a plus). Customer-focused with a positive, team-oriented attitude.

What we offer:

Competitive salary, tips and yearly bonus. Uniform and Staff meals provided. Supportive and friendly work culture. Opportunities for career growth and training. Company visa, medical insurance, annual leave, air ticket, etc.

Why Join Us?

Be part of a growing F&B brand known for innovation, creativity, and exceptional experiences. We offer a collaborative team environment, growth opportunities, and the chance to shape our brand narrative.

Our mission is to drive growth and innovation across a diverse range of industries, including food and beverage, retail, hospitality, real estate, and coworking spaces. By leveraging our expertise, capital, and commitment to operational excellence, we create lasting value for our stakeholders and pursue long-term success in every investment we make.

Job Type: Full-time

Pay: AED5,000.00 - AED6,000.00 per month

Application Question(s):

How many years of Shisha Crew/Maker experience you currently have in the UAE/GCC? What is your proficiency in speaking English (Good/Very good/ Excellent)? Are you able to join immediately, or please mention your notice period? Do you speak Arabic or Russian?
Application Deadline: 15/07/2025