Accelerate your career through fast paced experiential learning and executive-level exposure
Work with razor-sharp colleagues in a company where people come first
Bring low latency broadband connectivity to remote places for the first time
Who You Are: You have general knowledge of IP, LTE and satellite communications. You\'re ready to roll up your sleeves and learn how the OneWeb system works in its details. You\'re a self-learner, ask questions and enjoy challenges. You feel comfortable with technical discussions in the presence of skilled customers. You know how to get traction, gain consensus, and communicate effectively. You want to make a real difference in the world by revolutionizing technology in Space.
What You\'ll Do:
Coordinate technical investigations on the OneWeb system performance across a multidisciplinary team
Proactive analysis of OneWeb system performance, to identify anomalies which lead to poor performance
Enhance system and service reporting to understand and communicate user experience with internal and external stakeholders
Act as the technical escalation point for customer during complex service investigations
Focus on analyzing and mitigating early life service failures to improve customer experience
Ensure fluid communication with the various cross functional teams on technical investigations and developments
Support the User Terminals team with the release process: preparation, execution, and documentation
Keep automation at the forefront of all activities
What It Takes:
Resilience, and multitasking capabilities
MS or equal in Telecommunications or similar
5 years in operational domain
Demonstrated experience in customer support
Excellent verbal and written communication skills
Experience with:
PowerBI, Python
Dataminer or similar Network Monitoring System
iPerf applications, SSH
User Terminal support (VSAT, Mobile, etc..)
What We\'d Love:
Data analytics skills
Experience with radio link layer
Where You\'ll Be: Dubai. Flexible remote working policy. This role includes on-call rotation and occasional traveling.
OneWeb is a global leader in connectivity from Space. We are building a constellation of Low Earth Orbit satellites with a network of global gateway stations and a range of user terminals to provide an affordable, fast, high-bandwidth and low-latency broadband communications services, connected to the IoT future and a pathway to 5G. Find out more at
OneWeb treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by OneWeb and acknowledge notice of, and understand the terms of OneWeb\'s (as amended from time to time).