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You are looking for a new challenge and want to be part of the Airbus Customer Care Centre (1SYAC) team? A great opportunity is offered to you!

Airbus Connectivity, IFE and integrated platforms engineering support team (1SYAC) is looking for a Connectivity Africa & Middle East representative candidate.

If you are curious, interested in developing yourself in a wide array of interesting and challenging subjects, and keen to be the voice and drumbeater of in-service support topics... This position is for YOU!

The jobholder is accountable for the Connectivity regional support related activities within 1SYAC and has the following responsibilities:

Be the Regional focal point of 1SYAC for Airlines Connectivity support

Supporting SU.ES.01 Provide In-Service Engineering Support for High Bandwidth Connectivity (HBC+) customers in the Africa & Middle East region,

Contributing to the Maintenance recommendations to resolve issues in close collaboration with airline maintenance & engineering teams, vendors and Airbus customer care centre.

Continuously being in close relationship with 1SYAC Toulouse team by: o following-up and monitoring the service availability of the concerned fleet,

o providing regular reporting through performance dashboards

o identifying and capturing improvements and limitations dealing with HBC+ Products,

o identifying Risks & Ops related to your customers.

o Promoting the Continuous Improvement mindset by identifying and sharing Best Practices within the 1SYAC team by attending the extended 1SYAC Weekly meeting,

Competences / Skills requested:

As the successful candidate you will be able to demonstrate some of the following competencies & skills:

Having a first experience in airline and/or having avionics background

Able to analysis problems and find mitigations solutions / first level of troubleshooting recommendations

Team player, adaptable, flexible and open to continuing challenges.

Service minded and highly customer focus, able to understand customer needs

Good coordination and relational skills to deal with Customers, Design Offices, Vendors and other Airbus departments

Good presentation skills, both oral and written

A first experience in IFE & aircraft connectivity domains would be highly appreciated

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company\xe2\x80\x99s success, reputation and sustainable growth.

The position is located in Dubai and will involve some travel in the Africa & Middle East region to assist airlines.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company\xe2\x80\x99s success, reputation and sustainable growth.

Company: Airbus Africa and Middle East FZE

Contract Type: Permanent



Experience Level: Professional

Job Family: Customer Eng.&Technical Support&Services
JF-CS-PS

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