Service Supervisor | Al Futtaim Automotive | FAMCO - Toyota Material Handling Equipment

Overview of the role:

The Service Supervisor will play a pivotal role in optimizing the utilization of our workshop labor and resources, with a clear focus on achieving pre-defined operational efficiency targets. This role encompasses the critical responsibility of overseeing the seamless execution of repair and servicing activities for material handling equipment, meticulously adhering to established quality standards, service contracts, accessory provision, fabrication projects, and rigorous safety and efficiency protocols, all within specified timeframes.

What you will do:

• Cultivate a "Customer-Centric" Environment: Spearhead a culture of customer-centricity by ensuring that our Service Advisors and Aftersales Executives create an atmosphere dedicated to the highest level of customer satisfaction while upholding our core Customer Service Values.
• Precision in Parts Prcuremento: Scrutinize pre-order forms (Parts proforma) to validate that the requested parts align seamlessly with the specific issues at hand, guaranteeing a swift and effective resolution.
• Drive Profitability and Customer Satisfaction: Strategically boost our Service Contract Ratio, Parts Sales, and accessory offerings to ensure the utmost profitability for our company while fulfilling the diverse needs and desires of our valued customers.
• Warranty Compliance Oversight: Vigilantly oversee warranty-related tasks to ensure strict adherence to established warranty guidelines. This includes a meticulous review of job cards and other associated documentation, ensuring the seamless processing of warranty claims.
• Operational Performance Monitoring: Analyze workshop metrics, including hours sold and worked versus idle hours, to vigilantly track progress toward operational targets. This involves the preparation of comprehensive reports for management discussions.
• Adherence to Departmental Protocols: Uphold and champion the rigorous adherence to all departmental procedures, fostering a culture of excellence in every aspect of our operations.

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