Job Description

Job Title Service Owner Configuration Management

Description

Addax Office Tower Reem Island, Abu Dhabi, United Arab Emirates Full-time Division: GCOO Sub Division: Group Technology Company Description Now its your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. Were looking for the brightest and best to help us reach our goals and well also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry. An ideal candidate will be accountable to senior management for the design, execution and improvement of the Configuration Management process. A Technical role that is vital to the success of an ITOM ServiceNow implementation. Establish a firm process governance model that defines, measures, and monitors best practices in CMDB Administration. Generic Accountability
Acts as a Servant leader & creates autonomous Team
Ensures consistencies across requirements for the processes managed
Design and Implement the process that will use discovery tools to capture IT Systems which will populate the Configuration Management Database to be used as a primary source of truth for enterprise data
Specific Accountability
Maintains the governance, policies, and strategy of the CMDB
Maintains the integrity of the CMDB and Discovery processes
Works closely with Asset Management and ITSM teams
Identify improvements with consumers of data whose processes interact with the CMDB
Review CI quality with owners of data
Participate in weekly CAB meetings and ensure CMDB data is part of all changes and is driving positive Change Management
Establish and maintain naming style/ conventions for CIs to be managed / controlled
Own and manage the process of relationships created in the CMDB promoting best practices for key IT and Business services and applications to all configuration items
Qualifications Essential
7+ Years of Experience in SDLC or Service Management and at least 3 years of extensive specialization in a expertise area.
Understanding business applications and their functionality in the ITIL model
Comprehension of and the ability to communicate and implement the ITIL CMDB model
Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards
Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations
Desirable
Comprehension of the ServiceNow CMDB model
Ability to communicate and implement the ITIL CMDB Model
2+ years overall experience with ServiceNow ITOM
5+ years overall experience in an IT Service Management role
The following training and/or related certifications are desirable:
ServiceNow Fundamentals
ServiceNow Discovery Fundamentals
ITILv4 Foundations

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