Service Owner Configuration Management
Abu Dhabi, United Arab Emirates
Job Description
Addax Office Tower Reem Island, Abu Dhabi, United Arab Emirates
Full-time
Division: GCOO
Sub Division: Group Technology
Company Description
Now it’s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We’re looking for the brightest and best to help us reach our goals and we’ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.
An ideal candidate will be accountable to senior management for the design, execution and improvement of the Configuration Management process. A Technical role that is vital to the success of an ITOM ServiceNow implementation. Establish a firm process governance model that defines, measures, and monitors best practices in CMDB Administration. Generic Accountability
- Acts as a Servant leader & creates autonomous Team
- Ensures consistencies across requirements for the processes managed
- Design and Implement the process that will use discovery tools to capture IT Systems which will populate the Configuration Management Database to be used as a primary source of truth for enterprise data
- Maintains the governance, policies, and strategy of the CMDB
- Maintains the integrity of the CMDB and Discovery processes
- Works closely with Asset Management and ITSM teams
- Identify improvements with consumers of data whose processes interact with the CMDB
- Review CI quality with owners of data
- Participate in weekly CAB meetings and ensure CMDB data is part of all changes and is driving positive Change Management
- Establish and maintain naming style/ conventions for CI’s to be managed / controlled
- Own and manage the process of relationships created in the CMDB promoting best practices for key IT and Business services and applications to all configuration items
Qualifications
Essential
- 7+ Years of Experience in SDLC or Service Management and at least 3 years of extensive specialization in a expertise area.
- Understanding business applications and their functionality in the ITIL model
- Comprehension of and the ability to communicate and implement the ITIL CMDB model
- Ability to collaborate and communicate effectively across multiple stakeholders to ensure an effective CMDB that adheres to governance standards
- Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations
- Comprehension of the ServiceNow CMDB model
- Ability to communicate and implement the ITIL CMDB Model
- 2+ years overall experience with ServiceNow ITOM
- 5+ years overall experience in an IT Service Management role
- ServiceNow Fundamentals
- ServiceNow Discovery Fundamentals
- ITILv4 Foundations
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Job Detail
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Job IdJD1450083
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned