Job Description

Our Company
Everyday Technogym inspires 35 million people to work out utilizing our innovative physical activity solutions. By promoting the wellness lifestyle of exercise, a balanced diet and a positive mental approach, Technogym has rapidly grown into a success story of over 2,300 employees in 14 Branches, reaching 100 countries. More than 80,000 wellness centers and 300,000 private homes in the world are equipped with Technogym. Technogym has been the Official Supplier of 8 Olympic Games since 2000.
At Technogym, we reshape the present and future of physical activity every day. To pursue our mission and continue our success, we are looking for team players who are eager to invest their energy into building dreams. If you naturally fit in with our culture by practicing sport and living a healthy lifestyle and are forward-thinking, always proactive and satisfied only achieving the highest standard, move with us for a better world!
About the Role
If you thrive to work in the Services field and you are obsessed with care users' satisfaction, this is the position for you! One of Technogym's key goals is "Satisfying 100% of our customers and end-users". Our Services teams are always trying to improve their service quality to have the best fitness experience anywhere.
We are looking for a problem solver Field Engineer who will act as a customer advocate by ensuring complete customer satisfaction by diligently resolving all customer requests relating to the installation and service of our products.
Responsibilities
Responsible for executing jobs in line with defined standard operating procedures
Responsible for achieving field performance (TTS, FTFR, JMR3)
Responsible for managing stock of parts and guarantee a high-level inventory record accuracy
Educates customers in the technical use and care of Technogym equipment
Responsible for executing an effective root cause analysis of a product issue, with the goal to identify the proper parts to be used and determine the appropriate solution
Responsible for a proper management of the work order (i.e. including all requested information based on assigned standard operating procedures)
Responsible for the proper management of services report
Participate in the feedback from the market process, by giving structured and technically meaningful feedback on detected problem issues
Contact customers to communicate estimated time of arrival
Escalate problems and reassign calls when appropriate
Accurately report service data in line with assigned procedures
Ensure all work-related equipment and vehicles are utilized and maintained in a safe and responsible manner, ensuring all work-related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation.
Requirements
3-5 years' experience in a similar role
Diploma / Degree in Electronics & communications or similar
Mechanical / electronic engineering skills
Ability to troubleshoot, test, repair and service technical equipment
Knowledge and ability to work with mobile tools and applications
Knowledge of IT networking is advantage
Management of service orders
Repair business expertise
Management of client requests and complaints
Transparency, intellectual openness and teamwork
Passion for sports, enthusiasm, humility, pro-activity, and ethics complete the desired profile
Technogym is an Equal Opportunity Employer
We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true