Service Development Executive

Dubai, United Arab Emirates

Apply Now

Services

Location: Dubai
Salary: AED 10,700 \xe2\x80\x93 12,500

Job Code: 202/001/231
Industry: Automotive

Job Responsibilities:

Dealer Monthly Business Performance Monitor:

Monitor service intake and parts sales performance of dealers on a monthly basis.
Analyze data and provide actionable insights to enhance revenue generation.

Dealer Communication:

Conduct regular meetings with dealers to discuss service development activities.
Provide guidance and support to improve service standards and operational efficiency.

Customer Satisfaction Index (CSI) - PSFU Activity:

Monitor CSI process and collaborate with dealers to address areas of improvement.
Implement corrective actions to enhance customer satisfaction.

Dealer Standardization:

Identify areas of improvement in facility, organization, skills, SOPs, and operation of dealer service centers.
Ensure standardization of service processes across the dealer network.

Execution of Marketing Plans and Programs:

Implement short-term and long-term marketing plans to promote service offerings.
Collaborate with marketing teams to execute digital marketing activities.

Retention:

Conduct service campaign activities to improve customer loyalty and increase retention percentage.

Analysis of Market UIO:

Analyze actual UIO (Unsatisfied Installation Occurrences) and monitor market trends.
Provide insights to enhance service offerings based on market analysis.

CRM Activities:

Analyze lost customer data, time lapse, and parts sales dealer-wise to improve customer engagement.
Utilize CRM tools effectively to manage customer relationships.

Service Contract Execution:

Expense Settlement and Accounting Records:

Competitor Benchmark Survey:

Digital Service Marketing:

Execute digital marketing activities to enhance service visibility and customer engagement.

Dealer Service Network Expansion:

Key Skills & Abilities:

Strong proficiency in monitoring dealer performance and revenue generation.
Proven ability to develop and implement customer retention strategies.
Excellent communication and negotiation skills for effective dealer communication.
In-depth understanding of the Customer Satisfaction Index (CSI) process.
Comprehensive knowledge of dealer service center operations and standardization.
Experience in branch development and ROI analysis.
Exceptional interpersonal skills to collaborate effectively with internal teams and external stakeholders.
Ability to thrive in a fast-paced environment and work under pressure.
Self-motivated and goal-oriented with a focus on achieving results.

Job Requirements:

Minimum of 4 years of experience in a similar role within the automotive industry.
Bachelor\'s degree in Automobile/Mechanical Engineering or a related field.
Advanced proficiency in Microsoft Office applications (Excel, PowerPoint, Word).
Familiarity with dealership management systems (DMS) and customer relationship management (CRM) software.
Ability to utilize data analysis tools for informed decision-making.
Experience with online meeting platforms such as MS Teams for remote collaboration.
Language: English and French (Mandate)
Willingness and ability to travel to different countries in Africa.
Candidates available to join immediately will be given preference.