Service Desk Field Support Engineer
Job Description
EXPERIENCE REQUIRED
Minimum 5 years of experience in providing on call and remote Level 1 IT Support to end user IT services such as desktop/laptop hardware and operating system, collaboration tools such as email client, MS Teams, Printers, Scanners.
Hands on experience to perform remote troubleshooting.
Experience in managing high volume of customer service.
Overarching broad based IT Knowledge across the whole domain.
Proficient in quality, processes and best practices.
Broad understanding of emerging technologies and market needs within IT Service Desk domain.
Experience of working in a customer service environment.
Analytical and problem-solving skills.
Experience of working in the region and knowledge of local culture will be an added benefit.
High attention to detail and accuracy.
Flexibility and a related ability to work autonomously.
A positive attitude, patience and persistence, especially when dealing with various internal and external stakeholders
MINIMUM QUALIFICATIONS:
Bachelor's degree in computer science, Management Information Systems or equivalent experience.
Relevant IT certifications such as Microsoft, Networking etc. will be an advantage
Job Types: Temporary, Contract
Education:
Bachelor's (Preferred)
Experience:
IT SUPPORT / FIELD SUPPORT: 5 years (Required)
License/Certification:
ITIL CERTIFICATIONS OR RELEVANT (Required)
Location:
* Doha (Required)
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Job Detail
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Job IdJD1965531
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDoha, DAW, QA, Qatar
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EducationNot mentioned