Convivo Technologies

IT Field Engineer (Desktop Support) with hands on experience in installation, troubleshooting of PC/laptop hardware, software and basic knowledge on troubleshooting server and network connectivity issues. The candidate must have a minimum of 1 year of onsite experience with a…

Providing Level 1 remote technical assistance, receiving incidents, service requests, and customer queries via telephone and e mails. Attempt to resolve requests by prioritizing and taking ownership to follow up and ensure resolutions for every opened case. Support continuity among…