A Body Shop Service Advisor acts as the liaison between customers and the service technicians. The Service Advisor provides the technicians with accurate repair descriptions about the customers\' concerns and communicates with the customer about the repair timeline of the customer\'s vehicle damages. The Service Advisor provides the technicians with accurate repair descriptions about the customers\' concerns.

Xpress Auto Body Shop is now hiring! The service advisor\'s responsibilities include:

\xc2\xb7 greeting customers

\xc2\xb7 listening to requests

\xc2\xb7 scheduling appointments

\xc2\xb7 estimating costs

\xc2\xb7 verifying insurance

\xc2\xb7 conducting inspections

\xc2\xb7 test driving vehicles

The service advisor will ensure to provide world-class customer service to Xpress Auto\'s customers to determine their vehicle issues and problems, determine the repair timeline, and work with technicians to convey the customers\' concerns with accurate repair descriptions.

To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. A strong understanding of automotive technology and the automotive industry is an added value.

Service Advisor Responsibilities:

-Greeting customers and directing them to available mechanics.

-Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.

-Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.

-Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.

-Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.

-Managing and overseeing the dealership\'s workflow and schedule.

-Calling customers to advise them about service changes or car pick-up times.

-Maintaining positive customer relationships to ensure repeat business.

-Ensuring all details on services rendered and costs are related to customers and processing their payments.

-Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Service Advisor Requirements:

-An associate\'s degree in mechanics or a related field may be advantageous.

-A strong understanding of automotive technology and the automotive industry.

-Proficiency with industry-specific software.

-Excellent customer service, interpersonal, and communication skills.

-Strong organizational and problem-solving skills.

-The ability to communicate with mechanics, customers, and management.

-Clear spoken English is a requirement.

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XA Group