Job Description

Job Purpose:

To act as the primary point of contact for customers, ensuring a smooth and professional service experience by coordinating vehicle service requirements, providing accurate repair estimates, and maintaining excellent customer satisfaction throughout the service process.

Key Responsibilities:

Customer Interaction

Greet customers professionally and understand their service needs. Record customer concerns clearly on job cards. Provide accurate service advice, repair options, and cost estimates. Update customers regularly on repair status, additional findings, and delivery time. Handle customer queries, complaints, and requests promptly and courteously.

Service Coordination

Communicate customer concerns accurately to technicians and workshop staff. Ensure job cards are updated with required parts, labor, and additional services. Coordinate with Parts Department for availability of required parts. Follow up with workshop to ensure timely completion of repairs. Perform quality checks before vehicle delivery.

Documentation & Reporting

Prepare invoices accurately and explain charges to customers. Ensure all service records, job cards, and documentation are complete and properly filed. Maintain customer history and update service records in the system. Assist in preparing daily, weekly, and monthly service reports.

Customer Satisfaction

Conduct post-service follow-up calls to ensure customer satisfaction. Promote additional services, maintenance packages, and value-added products. Maintain high CSI (Customer Satisfaction Index) ratings.

Qualifications & Skills:

Diploma or Bachelor's degree in Automotive, Mechanical, or related field. Minimum 2-3 years of experience as Service Advisor in an automotive workshop. Strong knowledge of automotive systems and service procedures. Excellent communication and customer service skills. Ability to multitask and work under pressure. Proficiency in MS Office and workshop management software.
Job Type: Full-time