Job Description

Service Advisor Responsibilities:

Greeting customers and directing them to available mechanics. Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs. Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers. Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up. Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car. Managing and overseeing the dealership's workflow and schedule. Calling customers to advise them about service changes or car pick-up times. Maintaining positive customer relationships to ensure repeat business. Ensuring all details on services rendered and costs are related to customers and processing their payments. Liaising with service technicians about parts ordering and ensuring parts are available when needed. Preparing Job Card for Inspection and for the Customer. Preparing Estimates for the Customers

Service Advisor Requirements

Relevant Experience in the automotive field may be advantageous. A strong understanding of automobile technology and the automobile industry. Excellent customer service, interpersonal, and communication skills. Proven experience in Communicating fluently and preparing needed estimates in English Strong organizational, decision making, and problem-solving skills. The ability to communicate with mechanics, customers, and management.

Languages

Arabic

English

Knowledge of additional languages are advantageous
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Job Types: Full-time, Permanent

Pay: From AED2,000.00 per month