Job Description

Responsibilities

1.Service Reception
oHandle customer escalations and complicated technical issues, coordinating with workshop team members to ensure effective service delivery.
oPerform visual inspections and quick tests to estimate the extent of damage, ensuring pre-diagnosis and vehicle inspections meet quality standards.
oUse specified checklists during service reception to document and verify proper performance of individual work steps.
oActively provide service products, present current service offers, and offer additional services (e.g., vehicle care, pickup & drop-off service).
oCheck for warranty and goodwill claims.
oCoordinate the scope of repair and maintenance services with customers, obtaining their approval.
oArrange for external work when necessary and coordinate pickup time, date, method, and location with customers.
2.Work preparation.
oParticipate in pre-meetings with the Workshop Foreman and Customer Contact Specialist to discuss current and next day's workload.
oPrepare repair orders and ensure timely completion.
oExplain and hand over workshop orders to Maintenance Technicians or Certified Diagnosis Technicians.
3.Repair and maintenance
oMonitor repair status and clarify additional repair services or timeline updates with customers and the service department.
4.Order completion
oInspect work scope and performance, document test results, and authorize repairs for any faults.
oProvide transparent documentation for customers of all work completed and required parts.
oDocument current vehicle data (e.g., legally required inspections, due dates for mandatory vehicle inspections).
oEnsure the customer's vehicle is clean.
oEnsure timely vehicle handover and final coordination with customers.
oTrigger the invoicing process after repair and maintenance are completed.
5.Vehicle handover
oManage the vehicle handover process.

Job Requirements

Educational Qualifications

Education Degree
: Diploma
Major
: Any

Experience

Years of Experience
: 1 - 2 Years
Field of Experience

: Service Advisor

Skills

oStrong communication and interpersonal skills.
oAbility to handle technical queries and complicated customer complaints professionally.
oProficiency in using service management software and tools.
oExcellent organizational skills and attention to detail.
oAbility to upsell services and products effectively

Other Requirements

Gender
: Any
Age
: 23 - 35 Years
Preferred Language
: Arabic, English
Duty Shift / Timings
: One Shift / 7:30 am - 4:30 pm / 9:00 am - 6:00 pm

Salary & Benefits

Salary
: Attractive Salary
Other Benefits
: Incentives

Job Remarks

Job Country
: Kuwait
Nationality
: Any
Career Level
: Mid-Career