Service Advisor
Job Description
Responsible to attend high profile & major fleet customers
Follow the OEM standards in all customer touch points
Promptness in receiving/greeting customers, understand their needs
Proper inventory of customer's vehicle and record customers' requirements
Updating customer data base
Re-confirm the Job requirements/Repair details/cost involved/delivery time etc and obtaining customer's approval
To arrange test drive as required jointly with customer
Ensure legible and clear job advice and create job card
Follow-up the job progress
Provide feedback to customer for additional repairs, delayed delivery time and obtain approvals
Brief the customer on warranty coverage/Service contract coverage
Promoting Service Contracts/other service products (upselling)
Ensure job cards are closed on time
Ensure car is cleaned and ready for delivery as per the promised date and set time
Notify customer in in advance in case of delay
Receive customer, explain jobs carried out and charges, ensure payment and deliver the vehicle
Achieving financial/non-financial targets (Labour sales/CSI/RO Nos/Service campaign targets etc)
Develop and maintain long term relationship to enhance customer retention
Handle customer complaints on priority and bring it to the notice of the superiors
Attend customer queries promptly
Ensure the pending job cards to be closed within the time limit
Educational Qualification
Degree/3-year Diploma in Automobile/Mechanical Engineering
Work Experience
3 years practical experience with Dealers in similar positions Experience with EV automotive brand is highly preferred
Competencies
Customer handling & negotiation skills
Strong knowledge of vehicle systems, repairs, and maintenance services (preferred in automotive industries)
Excellent customer service, communication, and interpersonal skills
Strong organizational and multitasking abilities
Ability to manage time effectively and prioritize tasks in a fast-paced environment
Proficiency in Microsoft Office Suite and service management software (preferred)
Languages
English, Arabic is desirable
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Job Detail
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Job IdJD2058416
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, DU, AE, United Arab Emirates
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EducationNot mentioned