To act as the main point of contact between customers and the service department. Responsible for receiving vehicles, understanding customer concerns, coordinating with technicians, providing accurate estimates, ensuring timely repair completion, and delivering an excellent customer experience.
Key Responsibilities
Greet customers and receive vehicles for service or repair.
Understand customer concerns and accurately record all required details in the job card.
Provide service/repair recommendations and obtain customer approval for the required works.
Prepare and explain cost estimates, including parts and labor charges.
Coordinate with workshop technicians to ensure smooth workflow and timely completion of jobs.
Monitor job progress and update customers on repair status.
Conduct final quality checks with the workshop team before vehicle delivery.
Inform customers about any additional findings and obtain approval before proceeding.
Prepare and present invoices to customers and explain billing details.
Handle customer complaints professionally and ensure issues are resolved promptly.
Maintain customer records and follow up on pending jobs or future maintenance reminders.
Promote services, maintenance packages, or special offers to customers where applicable.
Ensure compliance with company SOPs and safety protocols.
Requirements
Education & Experience:
Diploma or bachelor's degree (Automotive/Mechanical preferred).
Minimum 2-3 years' experience as a Service Advisor in the automotive industry.
Skills:
Strong customer service and communication skills.
Good technical knowledge of automotive systems.
Ability to prepare accurate estimates and manage job cards.
Proficiency in computer systems and dealer management software.
Strong problem-solving and multitasking abilities.
Fluency in English; Arabic/Hindi/Urdu is an advantage.
Job Type: Full-time
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