Job Description

The Service Advisor serves as the primary point of contact between customers and the service workshop. The role ensures accurate job card preparation, effective coordination with technical teams, clear communication with customers, and high standards of service delivery. The successful candidate will contribute to customer satisfaction, operational efficiency, and overall service performance.

Key Responsibilities

Perform accurate write-up of job cards, including customer information, vehicle details, date, and description of customer concerns. Coordinate with the Foreman to assess required work and prepare job cards accordingly. Obtain customer signatures and approvals on job cards prior to execution. Conduct preliminary evaluation of warranty coverage versus customer-paid repairs. Secure prior repair approval from customers whenever required. Review customer service history to identify recurring or previously reported concerns. Advise customers on required services and overall vehicle performance. Coordinate with Customer Relations Representatives (After Sales) to resolve customer complaints effectively. Ensure professional communication and follow-up with customers throughout the service process. Perform additional duties as assigned by the Reception Supervisor or Service Manager.
Qualifications & Experience (Requirements)

Bachelor's Degree in Mechanical Engineering Minimum of 4 years of experience in a similar Service Advisor role within the automotive industry Fluency in both Arabic and English (spoken and written) Computer literate with the ability to use service systems and basic office applications Strong customer service and communication skills Technical understanding of vehicle systems and repairs Ability to multitask and work under pressure Strong coordination and organizational skills Attention to detail and documentation accuracy
Why Join Ali & Sons?

Be part of a reputable and established automotive organization in the UAE Opportunity to work with premium brands and advanced service operations Supportive team environment with professional growth opportunities Competitive compensation and benefits Long-term career development within a stable organization
Job Type: Full-time