: Account Manager \xe2\x80\x93 Web Hosting Company Working Hours: Sun-Thu 9am-6pm. Probation period: 6 months Duties and Responsibilities:
The duties of the CRM are both sales & technical and include the management of the complete life cycle of the customer from ordering to support to follow ups.
Responsible for the daily operations of the technical support helpdesk (ticket system)
Answer phone calls and emails with technical issues from current customers and logging a helpdesk ticket
Manage customers\xe2\x80\x99 accounts through the internal web system (WHMCS)
Be present on the live chat (website) to assist customers with technical issues (level 1, 2,3) also be present on the internal phone system.
Have the knowledge and understanding of how Linux/Windows web servers are run
Understand the different web server types, operating systems, control panels (cpanel, plesk) and how to manage them
Understand basic SSH commands & RDP tools
Ability to setup a brand new servers from scratch using root details (install, harden, setup, maintain)
Ability to security harden, tweak and analyze server issues
Ability to search for spamming customers, resolve IP blacklist issues and manage server IP blacklist and outgoing SMTP issues
Work with server/data center providers to setup servers, resolve major issues over all keep the servers healthy and updated to the latest standards
Ability to setup shared, VPS, Cloud and dedicated hosting packages
Understanding & setup of the new cloud technologies such as VMware, XEN, KVM, Hyper-V, Amazon EC2 (and others), DigitalOcean, Google Cloud, Microsoft Azure, etc
Understanding of common software such as Wordpress, Joomla, email marketing, etc
Be responsible for the full technical operations of all servers and systems in the company
Be able to work alone, or from home (when needed), independent when other team members are away and proactively respond to customers and fellow employees.
Consult & suggest to the management on new tools, software and hardware available in them market.
Knowledge, Skills and Abilities required:
Superior use of internet, SSH, RDP, Email, Domain names, DNS, IP addresses (v4,v6), DNS Zone file
Superior knowledge of CentOS, Ubunto, Windows, etc
Experience using different web servers, email servers, VPS, Cloud, Dedicated, etc
Experience with web server security, email spamming, resolving hacked websites, hardening website code and web servers.
Experience working in a web hosting company
Strong interpersonal and communication skills.
Strong analytical and problem solving skills under pressure.
Knowledge of customer service standards and procedures.
Ability to create, compose, and edit written materials \xe2\x80\x93 technical knowledge base for customers.
Strong English (both spoken and written). Arabic and other languages are a bonus.
Bonus/Extra Skills:
Graphic Design skills
A minimum of 1 years in e-commerce, website design, basic programming
Experience in php, html5, mysql, asp, .net and mssql
Prior experience in IT customer support, hosting companies.
Entrepreneur spirit
Note: Training will be provided during the first month What do you get in Return:
Work in one of the largest and fastest growing web hosting and domain registrar company in UAE \xe2\x80\x93 started as a startup by passionate entrepreneurs who run the business on daily basis
Be a part of a reputable and respected, award winning web hosting/domain registrar in the region
Participate with the management in trade shows, exhibitions and travel (Europe, USA)
Unique freedom to work anytime, from any location and wear shorts and flip flops to work
Serve some of the largest customers in the UAE from government, realestate and high profile businesses
Become a share/equity holder in the company if you bring your ideas/business, etc
No formal employer/employee relationship \xe2\x80\x93 we are all friends sharing the same passion
Market based salary package with frequent bonuses
High growth rate if you prove yourself within 1-2 years
UAE Residence Visa
1 Month yearly holiday
Annual Return ticket to home
Health Card
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