Job Description

Senior Waiter - Key Responsibilities1. Customer Service & Guest Experience

Greet and welcome guests in a polite, friendly, and professional manner. Present menus, provide detailed information on menu items, and offer recommendations. Take accurate food and beverage orders and relay them to the kitchen/bar staff promptly. Ensure guest satisfaction by anticipating their needs and addressing any concerns or complaints immediately. Maintain a professional and courteous approach at all times to enhance the guest experience.

2. Order Management & Service

Serve food and beverages accurately and efficiently according to company standards. Ensure proper table settings, including cutlery, glasses, and tableware. Handle special requests, dietary restrictions, and customized orders carefully. Monitor guest tables regularly to ensure prompt service and handle additional orders quickly. Ensure accurate billing and assist guests with payment processing.

3. Leadership & Team Support

Assist in supervising junior waiters and support staff to ensure smooth operations. Provide guidance, coaching, and on-the-job training to new team members. Coordinate between kitchen, bar, and service staff to maintain seamless service. Act as the point of contact between management and the service team for updates and instructions.

4. Hygiene, Safety & Compliance

Ensure the dining area, tables, and service stations are always clean and well-organized. Follow all food safety, hygiene, and sanitation standards as per

UAE Municipality

and company policies. Report any potential safety hazards or maintenance issues to management promptly. Make sure that proper personal hygiene and grooming standards are maintained at all times.

5. Upselling & Revenue Enhancement

Suggestive sell and promote menu specials, combo offers, and premium items to maximize sales. Ensure knowledge of current promotions and offers to inform guests effectively. Assist in achieving outlet sales targets and contribute to revenue growth.

6. Reporting & Communication

Provide daily feedback to the Restaurant Manager on guest experiences and operational issues. Report customer complaints, delays, or service concerns to management immediately. Maintain accurate records of orders, bills, and any customer special requests.

7. General Duties

Attend daily briefings and follow instructions from the Restaurant Manager. Assist in stock control for tableware, cutlery, and linens. Perform opening and closing duties as per the restaurant's standard operating procedures (SOPs). Be flexible and assist other team members when required during peak operations.

Key Skills Required

Excellent communication and interpersonal skills. Strong knowledge of food & beverage service standards. Ability to multitask and work under pressure. Leadership and team management skills. Good problem-solving and customer-handling abilities.
Job Types: Full-time, Permanent

Pay: AED1,500.00 - AED1,800.00 per month