Senior Technical Support Engineer Network & Security
Dubai, United Arab Emirates
Job Description
JOB PURPOSE: Project Delivery & Support
QUALIFICATION: BE/BTech/BSc
EXPERIENCE: 8 10 Years
MANDATORY TRAININGS ATTENDED: Firewalls / Networking
RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):
CCIE - Security
Palo Alto PCNSE
Fortinet NSE 4
Fortinet NSE 7
Aruba Certified ClearPass Professional
Aruba Certified Switching Associate
TECHNICAL SKILLS /COMPETENCIES:
MANDATORY:
MANDATORY:
QUALIFICATION: BE/BTech/BSc
EXPERIENCE: 8 10 Years
MANDATORY TRAININGS ATTENDED: Firewalls / Networking
RESPONSIBILITIES (INCLUDES TASKS AND AUTHORITIES):
- Technical SME for the technologies listed in the Competency table below.
- Handle Medium & Large projects.
- Deliver Projects within schedule and budgets.
- Critical customer incidents/breakdowns, troubleshooting them within the agreed service levels for self and team.
- Adherence to Process, Policies & Procedures
- Maintain and acquire Certifications as per Business Requirements for self and team.
- Escalating and coordinating with SMEs/vendors for critical cases and major implementation related issues.
- Willing to work on-field at customer premises for undertaking Projects & Support functions based on the requirement.
- Provide a consultative approach in delivering Projects & Support Functions which can lead to additional opportunities.
- Ability to create & review manuals, project & support documents for self and team.
- Ability to lead by example and be able to quickly establish respect of both, team members and external vendors from technical and management perspective.
- Ability to inspire confidence in users.
- Ability to multi-task, prioritize multiple objectives, initiatives, and requests.
- Self-Starter and able to work independently and as part of the team.
- Must have excellent cross department communication and adept at building relationships with stakeholders.
CCIE - Security
Palo Alto PCNSE
Fortinet NSE 4
Fortinet NSE 7
Aruba Certified ClearPass Professional
Aruba Certified Switching Associate
TECHNICAL SKILLS /COMPETENCIES:
MANDATORY:
- Strong Knowledge on below Technologies/Concepts:
- Firewall (Cisco, Fortinet, Palo Alto)
- VPN
- AAA
- NAC (Cisco, Aruba)
- Routing & Switching (Cisco, Aruba)
- Load Balancer (F5)
- Wireless (Cisco, Aruba)
MANDATORY:
- Strong written and verbal communication and analytical skills
- Ability to multi-task, prioritize multiple objectives, initiatives, and requests.
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Job Detail
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Job IdJD1812435
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned