Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job CategoryCustomer Success Group

Job Details The ideal Senior Technical Consultant is a demonstrated thought leader in technical aspects of customer and partner engagements that lead to the successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations leveraging middleware tools and platforms. Developers deliver technical solutions to meet the customer's business and technical requirements. Developers lead the evaluation of options and subsequent presentation and education of the customer/partner. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution.

Responsibilities Help clients consistently meet/exceed goals and metrics Contribute to customer success through front and backend solution development and release management Deliver high client satisfaction (CSAT) Positive feedback from internal teams and leadership Continued professional growth and development

Preferred Qualifications and Skills: BA/BS degree or foreign equivalent Relevant salesforce platform development experience Relevant salesforce certifications Ability to work independently and be a self-starter. Specializes in gathering and analyzing information and designing comprehensive solutions that are flexible and adaptable the client's needs. Cutting edge innovator who continually studies new technologies and functionality, and is involved in projects that push the capabilities of existing technologies. Travel to client site (average of 50%), but may be higher or lower based on the client engagement.

Leadership Qualities: PASSION: Passionate about Customer Success BEGINNERS MIND: Always learning; approaches each interaction with open mind; great listener and hands-on LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message TEAM PLAYER: Proficient at collaboration and working with members of a team URGENCY: Ability to move fast and drive business value and results OHANA: Embodies Aloha culture; a team player that everyone enjoys working with and has a generous heart TRUST: Trusts the company's core values; shows integrity, transparency, and reliability ADAPTABLE: Excels in high levels of uncertainty and change COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community's knowledge and resource base

We are hiring the above profiles across EMEA countries and the successful candidates will be fluent in local languages.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" six years in a row and one of Fortune's "100 Best Companies to Work For" nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce welcomes all.

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