JOB DESCRIPTION BASIC INFORMATION Position Title
English
Arabic Senior Software Quality Specialist Reporting To
Section Manager – Smart Solutions Development Job Code
URL 163 Grade
13 Sector
– Department
Smart Development Section
Smart Solutions Development Unit
– JOB PURPOSE The role holder is responsible for designing testing scenarios based on business requirements, validating the developed functionalities for production, providing quality control and performing different types of tests in order to deliver successful software solutions for the Smart Development Department. KEY RESPONSIBILITIES / ACCOUNTABILITIES Daily Operations
Conduct daily operations ensuring that work processes are optimally delivered adopting a continuous improvement mindset
Provide management information and insights on all dimensions of work area performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests Job Specific Accountability
Understand business requirements and manage the development of testing scenarios and ensures that all application functionalities are covered through the test use cases
Develop quality processes and controls to ensure adherence to quality standards
Manage the development of test plans, test scripts and test procedures based on application requirements and functionalities.
Manage test procedures and reports bugs to the development team managers and ensure that applications pass all the test use cases to meet system requirements.
Provide guidance to Senior Engineer / Engineer – Quality Assurance for all needed testing types, e.g., unit, integration, acceptance, and system tests before migration to production environment to ensure glitch free implementation
Validate the developed functionality for production in coordination with the Smart Services Department or any other concerned department
Provide guidance to Senior Engineer / Engineer – Quality Assurance to develop and maintain testing processes, and recommend improvements or corrections to the process of testing new applications and change requests to ensure quality control.
Organize and maintain all quality assurance documentation to ensure consistency in testing process.
Stay abreast of latest testing tools in the market and manages the licenses, procurement and deployment of existing testing tools to ensure provision of best-in-class quality support Direction of team members
Organize and supervise the activities of team members in a manner that supports self-management and continuous improvement
Provide coaching, formal and informal feedback to team members in order to support their continuous development Self-Management
Define performance goals at the start of the year in discussion with the reporting manager and ensure that the goals are monitored and achieved during the course of the year
Take ownership of his/her own learning agenda by identifying development needs and address these gaps with an individual development plan, detailing the appropriate actions to be taken, in consultation with the reporting manager
Strive to achieve the highest levels of proficiency on all the competencies and skills required to perform the role
Keep abreast of relevant professional/industry developments, new techniques and current topics through continued education and professional networks Policies, Processes & Procedures
Implement and monitor approved Department policies, procedures and controls so that all relevant procedural/legislative requirements are fulfilled while delivering quality, cost-effective services
Optimization of policies, processes and procedures emphasizing digitization and paperless strategies
Ensure compliance with all relevant information security practices and standards to ensure data integrity and confidentiality MINIMUM QUALIFICATIONS, EXPERIENCE AND SKILLS Qualifications
Bachelor’s degree in Computer Science / Information Technology or equivalent Professional Certifications
Relevant certification in software quality management such as CSQA (Certified Software Quality Analyst), CSTE (Certified Software Test Engineer) or equivalent is preferred Years of Experience
6 years of relevant experience in software quality management Nature of
Experience
1 year in a position of progressively increasing responsibilities in software quality management Job Specific
Skills
Understanding of System Development Life Cycle
Proficiency in programming languages such as Java, C#, ASPABCDEF08, MVC, etc.
Knowledge of technical troubleshooting
Technical deployment understanding of troubleshooting methodologies, steps and tools Business Language Skills
Fluent written and spoken English essential, Arabic preferred Communication and Interaction Skills
Interprets or explains data or information to deliver messages to audiences not knowledgeable about the subject matter where information may be non-routine in nature ROLE DIMENSIONS People Management
Direct Reports: not applicable
Indirect Reports: not applicable Financial Responsibility
Budget Supervised
Operational Expenses (AED)
Capital Expenses (up to AED)
Projects Budgets (AED) MAJOR INTERACTIONS Internal
All Smart Development teams External
Industry Forums,
Third Party Technology Consultants ABOUT US This is our story to the world. Through this we can say with absolute clarity and certainty who we are and what we stand for. We are Smart Dubai! We’re in the service of something larger than ourselves, we’re in the business of the future, a future that is ours to create. We’re the go to people to drive new thinking, to open new horizons, to disrupt the status quo. We believe anything is possible. Through our digital capabilities and by leveraging new emerging technologies, we help you go beyond the obvious, beyond your ordinary boundaries. We focus on real and relevant innovation. To make this true, we bring you the active, inclusive and fertile ecosystem from which solutions emerge through human interaction with the latest technology, data driven intelligence and a state of the art infrastructure. Here is where it all happens, where together we do things you could not even imagine, where together we inspire and
drive the creation of new realities, where together we shape the future of a Smart Dubai and a happy society. Smart Dubai:
Inspiring New Realities JOB DESCRIPTION DOCUMENTATION Approved by Signature Designation
Department Director / CEO Approved by Signature Designation
HR Director Guidelines:
Manager appointment and below – requires Department Director and HR approval
Director appointment – requires CEO and HR approval JOB COMPETENCIES

Competency Level Core Competencies (all mandatory) Grade 1
Grade 2
Grade 3
Grade 4.1
Grade 4.2

Grades <10
Grades 10-11
Grades 12-13
Grade 14
Grades 15-16