Job Description

Company Description

Present in over 100 countries and employing nearly 80,000 professionals, Publicis Groupe is the third largest communications group in the world. Publicis Groupe is listed on the Euronext Paris [FR0000130577] and is part of the CAC 40 index. Active across the entire value chain, Publicis Groupe offers its major clients a transversal, unified and fluid model allowing them access to all the Groupe's tools and expertise around the world through the mantra "The Power of One".



The Senior Executive - Product Specialist helps develop and deliver operational processes and best-in-class ERP systems. The talent will be at the center of the Internal Transformation team, connecting between the business analysts and the development team on one side and the end-user and the development team on the other side while ensuring clear communication flows in all directions. The main duties of a product specialist include managing and prioritizing various backlog items in-line with business requirements, managing functional configurations in the system, monitoring process performance, introducing functional enhancements along with transforming, visualizing and analyzing data.

Main Tasks:

A) Technical & Product:

• Enable delivery of product backlog by presenting backlog to development team, prioritizing and refining well-formed user stories and acceptance criteria.
• Be the first point of contact on system issues/bug escalations by responding to system related questions and concerns and providing technical support and guidance to end-users.
• Report on common sources of technical issues and work with development team to provide sustainable solutions within approved SLAs.
• Perform thorough quality assurance at every stage of systems development.
• Participate and give recommendations on product architecture in scrum meetings and product sprints.
• Ensure system compliance with data security and privacy requirements.
• Manage user roles, permissions, access settings for all end-users.
• Create communication, training plans and training material to enable smooth implementation of new systems and proper flow of knowledge to end-users.
• Conduct training sessions, provide coaching on new features and ensure user readiness.
• Support in developing and maintaining system documentation (SLA, SOP, enhancements...).
• Responsible for transforming data along with designing and building scalable and effective data models and implementing advanced analytical capabilities into reports for analysis.
• Develop and generate reports from single or multiple systems along with processing and maintaining confidential data according to guidelines.
• Monitor and measure system performance, evaluate against baseline and support in defining success measures.

B) Business Acumen & Operational Efficiency:

• Works daily with the development team to refine stories and resolve bugs for implementation.
• Create UAT test scenarios along with organizing and facilitating UAT testing.
• Monitor and evaluate product progress at each stage of the process and keep Internal transformation team and stakeholders informed of the status of the product.
• Identify and report to Internal transformation lead any anticipated resistance to change.
• Manage and prioritize product backlog based on changing requirements.
• Conduct frequent system performance checks to maximize effectiveness and troubleshoot problems.
• Partner with business analysis and development teams to develop necessary analysis and documentation in a collaborative manner.
• Work in an agile environment and continuously review business needs, refine priorities and identify opportunities and risks.

C) Strategic & Transformative Thinking:

• Partner with cross-functional teams to build, prioritize and define workflows and requirements.
• Conduct frequent systems analytics to maximize value and effectiveness.
• Identify opportunities for process optimization and redesign that will allow us to accomplish objectives more quickly and at a higher level of efficiency.
• Support on change management initiatives and help with assessing change readiness and integrate change management activities into project plan.
• Constantly looking for ways to improve monitoring to deliver better value to the business.
• Enable business to maximize the value of their data assets through visualizations and reporting tools.

D) People & Leadership:

• Continually define ways to deepen business relationships and increase stakeholder satisfaction.
• Create dynamic and teamwork spirit and collaboration.
• Contribute to the maturity, performance and growth of the Internal transformation team.
• Compliment the broader team with high quality and partnership.

E) Self:

• Dedicate time and energy to self-development.
• Demonstrate a realistic view on own strengths and weaknesses.
• Participate in internal development initiatives such as workshops and training.
• Actively look for personal feedback and change on account of constructive feedback.
• Evaluate own approach regularly while focusing on improvements.

Qualifications

• Bachelor's degree in Computer Science, Information Systems or related field.
• Green Belt - Six Sigma or Change Management certificates is a plus.
• 2-3 years of proven experience in systems development capacity, product management or analytics.
• Proficiency in SQL language and database management.
• Practical experience generating process documentation and reports.
• Strong working knowledge of relevant Microsoft applications.
• Proven capabilities in user-testing management.
• Ability to translate business requirements into non-technical, layman terms.
• Adaptable and capable of working in fast-paced environments.
• In-depth knowledge of Scrum and Agile software development methodology.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Strong communication skills, written and verbal.
• Strong presentation skills and ability to clearly articulate messages to a variety of audiences.
• Excellent active listening skills.
• Ability to establish and maintain strong relationships.
• Ability to work under pressure and tight timelines.