Job Description

Job Title INT

Description


Leads one or more Service Delivery teams within a Service (depending on technical complexity of applications and stakeholders being managed)
Manages end 2 end service roadmap & implementation for the Service Teams in their remit
Manage business stakeholders and IT teams in multiple geographies.
Works closely with other Service Owners to delivery initiatives impacting multiple teams and applications
Specific Accountability
Define vision & value proposition along with Business
Builds trust & relationship with Business
Service Strategy Input, shaping & maintaining the service catalogue.
Oversight on Demand Management & Release Milestones
Financial, Compliance and Risk Management complied
Setting the right KPIs and OKRs for Service Teams and tracking progress
Managing and coordinating cross-services deliveries
Shaping the right Agile Culture, Mindset and Maturity
Jointly defines the Technology strategic roadmap which lead to Service Teams backlog
Works closely with the Product Owners and stakeholders to deliver the target business value
Empowers, supports and guides the Service Teams to work effectively
Is aware of initiatives in other Domains and ensure alignment / overlap
Provides guidance and extensive support for Service Delivery activation and gradual Agile transformation
Accountable for delivery of feature / release for the Service within scope and timeline
Supports Service Delivery Managers and Scrum Masters in delivery of Feature
Should be aware of project risks / issues and responsible to support the team in avoiding any impact on the program delivery
Ensures the engineering team has recovery plan / back-up plan for mitigating any risk/ issues
Ensure risks / technology vulnerabilities identified during program execution are managed as per IT risk management process and work closely with the team for fixing / mitigating the risk by including in backlog
Qualifications
15+ Years of Experience in SDLC or Service Management and at least 6 years of extensive specialization in a payments area and at least 4 years of extensive specialization in a payments area.
Strong Functional and technical knowledge of critical systems and banking services
Experience in leading multiple payments driven Programs/Projects.
Strong Knowledge in Payments domain, international payments domain and schemes.
Experience in implementation strategies uncoiling complex, multi-system integration.
Experience in implementing Payment Hub solutions.
Experience in Enterprise Program & Project management, Application support & Lifecycle management, Service Operations, Technology & Business process transformation, Business relationship management, Client & Vendor management and Change management.
Manages and maintains the overall progress of service delivery for their team / teams
Oversee all aspects of quality assurance (technical and non-technical requirements) including establishing metrics, applying FAB established standards
Creative thinker and problem solver, able to distill complex problems down to actionable items
Deep and broad knowledge of current and emerging technologies that affect the business
Expert in designing, implementing, and troubleshooting major portions of a production stack
Sufficient level of technical background to provide highly credible leadership to development teams and to be able to accurately and objectively evaluate complex technical risks and issues.
Ability to balance conflicting and changing demands through prioritization and a pragmatic approach
TOGAF, SOA, PMP, Cloud, Agile or Domain specific certifications would be added advantage.
Excellent communication skills with a capacity to present, discuss, and explain issues coherently and logically, in writing and verbally.

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