Senior Principal Technical Implementation Manager
Dubai, United Arab Emirates
Job Description
Your role in helping us shape the future: Transform the customer experience by coordinating the implementation of globalized connectivity solutions. You will manage post-sales activities for the Value Added Services offered by Intelsat. Such Value Added Services include Consulting, Network Audits, Equipment Installation, Maintenance and Operations. They are offered to Customers across all vertical markets: Networks, Media, Mobility and Government. You will partner with key internal stakeholders (Product Managers, Sales Engineers, Solutions Architects, Project Managers) and external vendors to successfully implement projects from contract signature to customer acceptance. Partnering with each Project Manager, you will leverage your strong technical background in satellite telecommunications and excellent program management capabilities to deliver the best customer experience by overseeing all technical activities in each project. Are you up to the challenge?
- Work closely with Solutions Architects and Service Commercialization Managers in the pre-sales phase to establish an implementation plan
- Participate in customer meetings and presentations, supporting the Service Commercialization team
- Write technical documentation for vendors, such as Statement of Work (SOW) and technical paragraphs of Requests for Proposals (RFP)
- Review technical documentation from vendors (e.g. technical reports or test results), both in pre- and post-sales phases and disseminate key insights to relevant internal stakeholders
- Track and report status of active projects in the portfolio
- Proactively identify and take measures to mitigate technical risks, in coordination with the Project Manager
- Provide feedback to all stakeholders for continuous improvement of processes and tools
- Develop an excellent understanding of customer requirements and solution designs for satellite communications
- Collaborate with multi-disciplinary and multi-cultural teams across the world, both internal and external
- Prepare internal and customer-facing technical documentation
- Manage complex projects in a real-time environment, communicate (written and verbal) with regional executives on a regular basis
- Coordinate with internal Product Management, Engineering and Operations teams, work with external vendors to execute defined plans
- A four-year college degree in Engineering
- At least 10 years of relevant experience in Solutions Engineering, Program Management or Systems Engineering in the Telecommunications industry
- Effective written and verbal communication skills and presentation skills, with the ability to communicate technical concepts to non-technical audience in English
- Proven ability to work in a cross-functional team environment and retain a positive attitude while simultaneously handling multiple complex projects with demanding schedules
- Experience working in matrixed organization and demonstrated ability to influence key stakeholders
- Experience working with systems integrators and equipment vendors in the satellite ecosystem
- Strong analytical and critical-thinking skills
- Excellent organizational skills
- Proficiency in the use of Microsoft Office software suite
- Good knowledge of the economics and operations of telecommunications networks
- Effective written and verbal communication skills in French or Spanish
- Experience working in a global company
- We emphasize personal and professional growth
- Awesome benefits including PTO, medical, tuition reimbursement, and training
- Fun, diverse, and inclusive culture
- These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
As the foundational architects of satellite technology, we apply our expertise to develop breakthrough solutions that advance and secure boundless applications for our customers and partners.
At Intelsat, we increase human potential by connecting people, communities, businesses, and governments. Our employees enjoy a casual and collaborative environment, where we celebrate professional excellence in pursuit of the corporate mission. We hire skilled professionals who work in various areas such as: satellite engineering, network operations, cloud architecture, accounting, sales, legal, and more. Browse our current job openings or create a professional profile to stay informed about opportunities that match your interests and expertise.
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Job Detail
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Job IdJD1461193
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned