Job Description

Job Summary:

Deliver a high-quality commercial distribution channel between the customer and FSL by distributing products and services that encourage customer success Focus on customer needs and respond to inquiries efficiently within stated guidelines Proactively address customer complaints and queries to ensure resolution Use E-Freight Suite to track customer transactions and interactions Manage both new and existing customer accounts, including upselling opportunities Build and nurture long-term relationships with account customers via calls, emails, and quality follow-ups Serve as a liaison between customers and internal departments to ensure service efficiency Raise invoices aligned with company objectives and delivery deadlines Escalate consistent or recurring system functionality issues Assist management with special projects and support the team manager when required Undertake additional duties as assigned Secure relevant direct sales opportunities and initiate contact with potential and current customers Highlight product benefits to customers to generate interest Identify organizational decision makers and engage them in sales conversations Generate leads through cold calling while adhering to DNC guidelines Transfer qualified leads and appointment details to sales representatives Conduct follow-up calls with interested customers Handle inbound inquiries and provide information on products and services Emphasize product features and quote pricing clearly Maintain exceptional service standards and strong product knowledge
Job Type: Full-time