Job Description

Job Category: Others
:
We are currently recruiting for a Senior Officer - Group Insurance to join our Commercial Management team in our Headquarters, located in DAFZA, Dubai Airport Freezone.
Scope: Senior Officer-Group Insurance's primary function is to assist the Manager-Group Insurance with the improvement, protection, and reduction of the risk exposure to Transguard's people, equipment, assets, and property while delivering our service to Transguard's Clients. They will support the manager in the day-to-day claim management by collecting documents, tracking processes, calculating claims ratios, and flagging high claim BUs, policies, etc.
Financial

• Supporting and managing an insurance portfolio.
• Assisting departments on loss incidents to protect their bottom line by recovering the losses through insurance.
• Contribute to BU's contract profitability.
• Claims support/ Management (Motor, infidelity, liability, WC and other).
• Reviewing the incidents and advising the team if it qualifies for insurance claim.
• Commercial insurance invoice recon and PR process /tracking.

Customer

• Supporting the team on data collection for insurance renewal and support on insurance renewals.
• Support/ assistance on day to days insurance queries.
• Supporting Procurement team on supplier review and selection.
• Arranging insurance certificates as per business requirement (adhoc, additional insured, MBD/CPM, etc.)
• Registering qualifying incident with insurer for insurance claims
• Coordinate with stakeholders for arranging insurance survey.
• Reviewing final settlement amount and claim calculations.
• For rejected claims, explain to stakeholders when their claim is not covered.
• Arrange data/details/ insurer report for internal reporting.
• Providing support on home country treatment approval.
• Assisting in resolving network related issues for medical insurances.
• Negotiate with insurer to add/ delete network provides (medical / vehicle).
• Raising request for internal approval and signature of documents.
• Supporting on smooth running of the insurance function in the organization.
• Supporting internal and external clients on insurance and claims related queries.
• Negotiating with stakeholders to resolve conflicts and issues.
• Supporting internal team with insurance training requirements.

Process

• Reviewing and reconciliation for commercial insurance policy data and details.
• Supporting on annual policy set up after renewal confirmation. Reviewing the renewed policy document.
• Managing policy amendments during the policy period (addition/ deletion/modification)
• Review contract clauses and support with insurance certificate requirements.
• Collect accurate information and documents to proceed with a claim.
• Monthly vehicle fleet data reconciliation
• Provide comparison and suggestions on different medical plan.

Innovation

• Developing dashboards to have better visibility/insights.
• Developing new templates for additions/deletions to simplify the process.
• Tracking and managing claims from incident to settlement. Monitor the status of the claims and provide updates.
• Support in maintaining and updating the claims dashboard.

Selection Criteria

• 3-5 years of experience in a similar insurance field
• Insurance certification is desired.
• Microsoft Office - particularly Word, Excel, and Power BI
• Knowledge to different insurance T&Cs and claims processes

About Us: Offering flexible solutions for all the UAE's staffing needs since 2001, Transguard Group is the region's most trusted expert in facilities management, security, cash services, white-collar staffing and more. As the region's leading service provider, our expertise is in supplying our clients with the right people and best solutions precisely when and where they're needed.

Skills Required