Description

Senior Officer- RAK Operations (UAE Nationals ONLY)

RAK Centre - RAK, Ras Al Khaimah, United Arab Emirates

Full-time

Sub Division: Group Operations

Division: GCOO

Company Description

Join the UAE\'s largest bank and one of the world\'s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting & dynamic industry.



Schedule Adherence

Adhere to the schedule agreed upon with the Team Leader

Inform about any changes to schedule/ absence within the period agreed upon

Productivity

Meet & exceed the productivity targets agreed upon with the Team Leader

Attend all process training and refresher sessions nominated for

Quality

Adhere to procedure and policies for the process/task being performed

Achieve the quality score agreed upon for the process

Self-Development

Ensure attendance and participation in all training programs and developmental opportunities provided by the Bank

Receive and work on feedback received from Team Leaders, Supervisors and Managers, Quality Coaches and Trainers

Teamwork & Discipline

Be a team player

Participate in all activities organized for the WAH team

Adhere to the rules of engagement agreed upon with the Bank

Qualifications

Minimum Education Level

Diploma/Graduate with good English communication skills

Professional Qualification

Not mandatory

Experience, Location, etc

Work experience in data entry or Call Centre is a plus

Typing speed of at least 20 wpm and accuracy of over 85%

Willing to work in the FAB WNH Centre or at Home (when found eligible to do so)

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