Job Description

Description

Senior Officer- RAK Operations ( UAE Nationals Only)

RAK Centre - RAK, Ras Al Khaimah, United Arab Emirates

Full-time

Division: GCOO

Sub Division: Group Operations

Company Description

Now it's your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We're looking for the brightest and best to help us reach our goals and we'll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry



Job PRINCIPAL DUTIES & RESPONSIBILITIES:

Ensure self-punctuality and disciplines

Ensure adherence of policies and procedures

Ensure to attend and participate in all training programs and development opportunities provided by the bank/FAB Business School

Carry out the functions with full integrity are attended efficiently and to ensure that turnaround time are meeting as per agreed service level

Establish efficient communications with internal and external related departments

Ensure that all documents received from branches/ Sales and the documents are reviewed/ validated before any action taken within the agreed TAT

Update the status and reason for rejection if any by email OR Workflow system

Accepts any additional work/ support required to other process in the department assigned by the Management to achieve common goals

Stay abreast with any new regulations/ obligations by the Central Bank of UAE

Resolves customer complain by providing better solution and following up to ensure resolution to seek customer satisfaction and services

Receive and work on feedback from Team Leaders, Supervisors, Managers and Trainers with a respectful and professional manner and to encourage to work with relationships based on encouragement, motivation and support

Assist line manager in implementation of corrective and preventive actions set to avoid any possible complaints and escalate the same whenever received

Ensure internal and statutory guidelines and procedures as well as uniform rules & practices are strictly followed in order to avoid any criticism by the auditors

Qualifications

QUALIFICATIONS & EXPERIENCE:

High School / Diploma in any discipline. 1 - 2 years' experience in back office OR front line desk. Candidate without experience will also be considered

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Resolving Conflict, Multi-tasking

Excellent communication skills in English &/or Arabic

Team player

Knowledge of bank operations & Administration

Good knowledge of system and in technical areas

Presentation skills

Good knowledge in MS. Word, Excel and Power point