JOB PURPOSE:

The Role holder is responsible for providing operations support to the collections and recovery team .The role holder is also responsible for complyimg with legal and regulatory framework of FAB

KEY ACCOUNTABILITIES:

Self-Management Responsibilities

• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year.
• Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended.
• Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.
• Keeps abreast of professional developments, new techniques and current issues through continued education and professional growth.
• Be updated on bank policies and procedures, central bank regulations and recent developments.
• Offering timely resolution and satisfactory customer experience.

Job Context

Core Responsibilities

• Provides operational support to the collection and recovery staff in collating and verifying information on
• request.
• Security cheque retrieval & presentation of delinquent accounts and reconciliation of the cheques monthly.
• Maintain data for cheque presented & cheques not received accounts on monthly basis & share with the management
• Maintain Recon of general accounts pertaining to collections and share monthly report with the management
• Ensuring that Monthly accruals for Legal & Agency expenses are submitted to finance on time
• Handling service requests and complaints related to collections, received through various channels .
• Ensure timely responses to all communication & always adhere to TAT.
• Co-ordinate with the staff / inter-departments to be able to contribute to the success of organization.
• Validate DOA and financial details prior to issuance of Settlement offer Letters & Clearance letters .
• Assist settlement desk in validating plans given to customers, payments received and appropriate reversal.
• Handling walk in customers in regards to collections quries,insurance and payment plans etc.
• Support in control functions such as account reconciliation and reviewing collections activities.
• Ensure all policies and process are being followed
• Identify training needs and complete all mandatory trainings before due date.
• Maintain appropriate MIS for all activities

Qualifications

Minimum Qualification

• Bachelor\'s degree in Business Administration or related discipline.

Minimum Experience

• Minimum 2 -3years of relevant experience in the banking sector

First Abu Dhabi Bank