Job Description

The Role

Objective of the Role:

The Senior Manager - IT is responsible for leading the design, implementation, and operational support of IT and ELV infrastructure across shopping malls and community retail spaces. This includes strategic planning, infrastructure management, vendor oversight, cybersecurity, budgeting, and ensuring that the technology ecosystem aligns with organizational goals. Key Responsibilities: IT Infrastructure & Operations: o Develop and implement IT infrastructure strategies aligned with business goals and technology roadmaps. o Oversee implementation and management of infrastructure across servers, networks, storage, mall Wi-Fi, CCTV, virtualization, and telecommunications. o Ensure network reliability and security (LAN, WAN, VPN, firewalls, and remote access). o Manage data center operations including hardware provisioning, disaster recovery, and continuity planning. Cloud & Systems Management: o Evaluate, implement, and manage secure, cost-effective cloud infrastructure solutions. o Ensure integration between cloud and on-premise systems to support scalability and performance. Vendor & Budget Management: o Establish and manage vendor relationships, ensuring adherence to SLAs and cost-effective contract management. o Develop and control IT infrastructure budgets with a focus on cost optimization and efficient resource allocation. Security & Compliance: o Collaborate with the corporate security team to implement robust cybersecurity controls. o Ensure compliance with regulatory requirements and adherence to IT security standards. Operational Excellence: o Define and enforce IT operational procedures, including incident management, change management, and service delivery standards. o Monitor performance and drive continuous improvement in service quality and system uptime. Financial Accountability: No direct financial approval or spend authorization, but responsible for budgeting and resource planning.



Requirements

Required Experience:

o Minimum 8 years of relevant experience in IT infrastructure roles, preferably within large mixed-use developments or retail/mall environments. o Minimum 3 years in a managerial capacity leading IT teams and operations. Education & Qualifications: o Bachelor's degree (BSc) in Computer Science, Computer Engineering, or a related IT field. Technical Skills: o Strong technical knowledge of: o Server and network infrastructure o Cloud platforms o ELV systems (Wi-Fi, CCTV, telecom) o Data center operations o IT operations and service delivery standards o Proficiency in IT tools, databases, and project management frameworks. Interpersonal & Professional Skills: o Excellent communication skills (verbal and written) for stakeholder and vendor management. o Strong interpersonal skills with the ability to influence and collaborate across all organizational levels. o Exceptional organizational and time management abilities. o Analytical mindset with a focus on strategic planning and operational execution. Personal Attributes: o Solution-oriented and proactive. o Detail-focused with a high level of accountability. o Able to manage multiple priorities under tight deadlines. o Committed to continuous improvement and innovation in IT service delivery.



About the company

Cloud Spaces, Aldar group's pioneering brand is a business and lifestyle co-working space with a lively and welcoming environment that is ideal for those looking for an inspiring place to work. It is Middle East's first coworking space located within a shopping mall, Yas Mall in Abu Dhabi ,our flagship location becoming the first shopping mall in this region to harbour such a concept within its premises. Our recent Expansion in Abu Dhabi Global Market financial centre has also given international clients a platform to conduct business and grow in the region. We offer a variety of contemporary and modern workspaces designed to deliver comfort and spark motivation. A co-working space solutions for anyone who is a creative entrepreneur, freelancer , large business entity or an SME by creating an environment to work, connect and collaborate. It is designed to offer a variety of solutions to suit work needs and unleash creativity, from fully furnished office suites, to spacious and ventilated lounges, sound-proof cubicles, open work desks and fully-equipped meeting rooms. Opportunity to work within a community and meet other professionals, and give a platform for business to grow to greater heights. The coworking zones make it easy for professionals from different companies to meet and form mutually beneficial business relationships. Considering the expansion plans, the company is looking out for professionals from various sectors who are committed and are ready to strive with the companies vision.