Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE\xe2\x80\x99s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees!

We are currently recruiting for a Senior Manager to join our Cash Technical Solutions team at Transguard Group.

Scope

Drive both day-to-day operations and strategy ensuring that SLM engineers have suitable technical solutions, resources and support to achieve their objectives securely and effectively.

Responsibilities

• Implement the corporate strategy and achieve the short & long term objectives set by the Executive Management
• Review and improve existing system solutions and processes towards industry standards and best practices
• Broaden understanding of industry technologies
• Prepare and manage the annual SCDM Operation budget
• Coordinate and manage staff resources and provide guidance on new technologies in line with business objectives
• Lead, guide, coach and motivate team members to reach optimum performance levels
• Keep the staff informed of all the changes/policies
• Motivate a team of supervisors and SLM/PM Engineers to deliver outstanding customer service
• Provide technical support and training to new recruits
• Ensure technical staff are able to properly support entire product range
• Manage Inventory and deployment of new machines
• Manage staff to provide onsite customer training and technical assistance
• Manage escalations and workflow related to SLM jobs
• Generate technical KPI reports
• Ensure the connectivity of all machines to TG server
• Develop ATM software

Skills

Knowledge \xe2\x80\x93 Experience

• 5-10 years of experience in the industry including 2-3 years in a managerial role

Technical skills

• Troubleshooting, Problem Solving & amp; Root Cause
• Analysis Windows 7/10
• ATM Software
• C#, .NET
• SQL Server
• Core Banking applications
• Payment solutions

Hard skills

• Strategic Planning
• Performance Management
• Reporting skills

Soft skills

• Critical Thinking
• Time Management
• Presentation Skills
• Project Management
• Minimum English Language Level (by Transguard Group Standards)
• Effective Listening and communication
• Customer Service Orientation
• Conflict Resolution

Transguard Group