Job Description

What you do
The Senior Lead Account Management is a senior leader responsible for driving the retention, growth, and satisfaction of a high-value portfolio of large corporate and SME clients within a designated region. Reporting to the Head of Key Account Management, Health & Benefits this role leads a multi-level team, sets and executes regional strategy, and acts as the senior escalation point for complex client matters. The senior Lead builds trusted relationships with clients and brokers, champions customer experience, and collaborates across functions to deliver seamless solutions. With accountability for premium retention, growth, cross-sell, and team engagement, the role embodies Allianz Partners' values of Customer and Market Excellence, Entrepreneurship, Collaborative Leadership, and Trust, ensuring the highest standards of client experience and team performance.
Regional Strategy & Leadership

• Develop, communicate, and execute the regional key account management strategy, ensuring alignment with global KAM objectives and Allianz Partners' 2030 ambition.
• Lead the region's retention and growth agenda, proactively identifying market trends, risks, and opportunities to maximize client value and profitability.
• Represent the region in the global KAM leadership team, contributing to the evolution of global strategies, policies, and best practices.

Portfolio & Commercial Management

• Oversee a portfolio of large corporate and SME clients, ensuring high retention, sustainable premium growth, and optimal profitability.
• Set and monitor targets for premium retention, premium increases, and cross-sell, ensuring delivery against agreed KPIs.
• Analyze portfolio performance, market intelligence, and competitor activity to inform commercial decisions and drive continuous improvement.

Client & Broker Engagement

• Build and maintain senior-level relationships with key clients and brokers, acting as a trusted advisor and strategic partner.
• Provide senior support for high-value and strategic clients, including direct involvement in complex negotiations, renewal processes, and the management of critical client relationships.
• Serve as the senior escalation point for complex client issues, ensuring swift, client-centric resolution and safeguarding Allianz's reputation.

Customer Experience Leadership

• Champion a culture of customer excellence within the KAM team, ensuring every interaction reflects Allianz Partners' values.
• Monitor, manage, and continuously improve client experience by analyzing feedback, service metrics, and engagement survey results.
• Collaborate with Underwriting, Operations, Data, Reporting, and Oroduct teams to deliver seamless client experiences and innovative solutions, driving improvements across the entire customer journey.
• Lead initiatives to address root causes of client dissatisfaction and implement best practices for proactive service delivery.

People Leadership & Team Development

• Lead, inspire, and develop a high-performing team, fostering a culture of engagement, accountability, and continuous learning.
• Drive talent development, succession planning, and diversity & inclusion initiatives in line with Allianz Partners' values.
• Champion the Allianz Engagement Survey, ensuring high engagement and well-being across the team.

Cross-Functional Collaboration

• Work closely with Underwriting, Operations, Data, Reporting, and Product teams to deliver seamless client experiences and innovative solutions.
• Lead or sponsor cross-functional projects to enhance client experience, operational efficiency, and product offerings.

Governance, Compliance & Reporting

• Ensure adherence to internal policies, regulatory requirements, and risk management standards.
• Provide regular, insightful reporting on portfolio performance, client trends, and team engagement to the Head of KAM, Health & Benefits and executive leadership.

What you bring
Competencies

• Strategic Leadership: Thinks and acts strategically, aligning regional plans with global objectives. Anticipates future trends and adapts quickly to changing market dynamics.

• Customer & Market Excellence: Champions a customer-first mindset, striving for excellence in every client interaction. Uses data and feedback to drive continuous improvement in client experience and retention.
• Commercial Acumen: Demonstrates strong financial and business insight, making decisions that drive profitable growth. Balances client needs with Allianz's commercial objectives.

• Collaborative Leadership: Empowers and develops others, fostering a culture of trust, inclusion, and shared success. Collaborates effectively across functions and geographies, sharing best practices and driving collective results.

• Entrepreneurship & Innovation: Acts on opportunities, promotes innovation, and is comfortable with calculated risk-taking. Encourages creative problem-solving and embraces change as a driver of progress.

• Stakeholder Influence: Builds and sustains trusted relationships with clients, brokers, and internal partners at all levels. Communicates with impact, influencing outcomes and driving alignment.

• Analytical & Data-Driven Decision Making: Leverages data, analytics, and market intelligence to inform decisions and identify opportunities. Translates complex information into actionable insights.

• Ownership & Accountability: Takes full responsibility for outcomes, holding self and others accountable for results. Demonstrates integrity, transparency, and ethical leadership.

Experience

• Minimum of 10 years of leadership experience in account management within a Financial Services environment.
• Previous sales experience is an advantage.
• Completion of a relevant insurance qualification (e.g. ACII)
• Strong knowledge of MS Office (Outlook, Word, Excel, PowerPoint) and Salesforce

What we offer
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
74271 | Sales & Distribution | Professional | PG12 | Allianz Partners | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.

Skills Required