Job Description

MedTech IT Solutions is seeking an experienced

Healthcare IT Support Engineer (L2/L3)

to join our Abu Dhabi team. The ideal candidate will have strong hands-on expertise in

Windows Server, Fortinet firewalls, VPN, Email systems, and healthcare solutions (MALAFFI, SHAFAFIYA)

. This role requires advanced troubleshooting, system implementation, and compliance support for healthcare IT environments.

Responsibilities:

Provide

L2 & L3 IT support

for healthcare facilities. Install, configure, and troubleshoot

Windows Server environments

. Configure and manage

Email services (Microsoft 365/Exchange/SMTP)

. Manage

firewalls (Fortinet preferred)

, VPNs, and secure network access. Support and configure

MALAFFI

and

SHAFAFIYA

healthcare systems. Configure, install, and troubleshoot

CCTV/IP surveillance systems

. Handle

ADHICS audit support

and compliance requirements. Manage EPBX telephone systems, IP phones, NAS storage, and network devices. Provide proactive monitoring, troubleshooting, and escalation support. Ensure

system availability, network security, and minimal downtime

.

Requirements:

3+ years of IT support experience (with at least 2 years in L2/L3 support). Strong expertise in

Windows Server installation & troubleshooting

. Hands-on experience with

firewall configuration (Fortinet preferred)

. Knowledge of

Email service configuration (Microsoft 365/Exchange/SMTP)

. Proven experience in

CCTV/IP camera configuration & maintenance

. Familiarity with

MALAFFI, SHAFAFIYA, and ADHICS compliance

. Skills in

networking, VPN setup, NAS storage, EPBX/IP phone systems

. Excellent problem-solving and communication skills. Based in

Abu Dhabi

or willing to relocate.

Benefits:

Competitive salary and allowances. Opportunity to work with advanced healthcare IT systems. Growth and training opportunities.
Job Type: Full-time

Pay: AED3,000.00 - AED5,000.00 per month

Education:

Diploma (Required)
Experience:

IT Support: 3 years (Required)
Language:

English (Required)
Location:

* Abu Dhabi (Required)