Job Title

Senior HR Business Partner

Business

Group HR

Job Purpose

Provide proactive HR Business Partner support to Business units within the Retail business segment on generalist HR issues and coordinating key operational HR processes e.g. sourcing of talent, Reward, learning and development, employee relations and diversity. This job will also manage key projects and take part in the development on key initiatives and forward thinking HR practices within a business segment
Provide back-up support in the absence of the HR Manager- Retail

Principal Accountabilities

3.1Supervision
Plan, supervise and coordinate all activities in the assigned area or team to meet functional and team objectives
Support the respective Business segment in the implementation of all Human Resources Management processes like Sourcing, Reward Management, Performance Management, Learning and Development, etc. to keep employees in the section fully motivated to achieve the Business segment objectives
3.2Policies, Processes, Systems, Procedures, and Controls
Implement approved Section policies, processes, systems, standards and procedures in order to support execution of the Section\'s work programs in line with Company and International standards
3.3Budgets and Work Plans
Provide inputs to the Department Manager and Section Head for the development of Budgets and Work plans for the section
Allocate manpower resources to the assignment and develop schedules in order to deliver the Section objectives
Investigate, highlight and reconcile any significant variances to support effective performance and cost control
3.4Performance Management
Contribute to the development of the Department\'s KPI\'s and ensure proper cascade of the Performance objectives within the Section and delivery of these objectives and promote a performance driven culture
Contribute to the achievement of the approved Performance Objectives for the Section and achieve personal objectives in line with the Performance Management framework
3.5 Risk Management
Comply with the requirements of the Integrated Enterprise Risk Management System relevant to domain risks and implement measures to mitigate all identified risks from a Department perspective

Additional Principal Accountabilities

Identify and recommend improvements in internal processes against best practices in pursuit of greater efficiency and productivity
Reports
Provide inputs to enable the HR Manager to prepare weekly and monthly reports for the section to report progress on compliance with SLA\'s
Business Partner Role
Provide generalist operational HR support through first level advice on key people management/HR processes for the assigned business segment, including Performance Management, HR issue resolution and management of Disciplinary cases, Grievances, Long term sickness cases, Succession Planning etc.
Manage all HR activities including the full range of current and anticipated operational support in line with the Annual Performance Calendar, ensuring that all activities take place in accordance with prescribed timescales and best practice
Participate in the recruitment process at various stages, as directed by the HR Manager
Assist in the formulation and effective delivery of the People Plan in order to meet the objectives of the business segment. Understand the HR needs of each division supported and partner and align with line managers to identify their HR service needs and requirements
Work with Employee Services, Benefits, Payroll and other centralized work teams to process and administer client requests on a daily basis. Troubleshoot and resolve employee discrepancies with payroll, leave, job titles, etc.
Interpret and administer HR policies and programs. Manage requests such as: job status/location/manager changes, promotions, terminations and severance agreements
Facilitate team engagement sessions where appropriate and supports managers through the Employee Engagement Survey process, analysing results and identifying and implementing solutions
Work closely with the HR Manager on any structural changes, ensuring that the change program is in line with Company goals, established processes and cost challenges
Key Working Relationships
Internal
Regular work related contact with the respective HR Manager of the business segment and peer HR business Partners across the Group, Business Head of respective business segments
External
Third party service providers for the provision of various services e.g. learning and development, etc.

Experience

Knowledge and Qualifications : Professional Degree or professional qualification in HR, with specialised training in HR
Job Skills: HR Functional skills, good communication skills, good interpersonal skills, Good skills in using the HR modules of the ERP system e.g. Oracle - HRMS.
Competencies : Attention to detail, Analytical thinking, Problem solving skills, Concern for quality and productivity, Flexibility, Customer Service orientation, willingness to learn on the job.
Experience : 10 years of relevant professional experience with at least 5 years of HR domain experience

ENOC