Job Description

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Job CategoryCustomer Success Group

Job Details

The Senior Functional Consultant leads consultative engagements with sophisticated enterprise customers, partnering with key collaborators to build compelling visions while advising and completing strategies. They serve as hands-on advisors, using strong interpersonal skills, functional and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client's business to deliver customer return on investment. Senior Functional Consultants are strong presenters and facilitators, obtaining customer acceptance by understanding and delivering the right strategic vision, and driving the difficult conversations vital to implement business strategies. They interact with both technical and functional customers to understand requirements, analyze information, and design comprehensive solutions. They also show a strong understanding of typical business challenges faced by customers and common objectives. Senior Functional Consultants contribute to thought leadership and standard methodologies, both internally in their Community and externally in the marketplace.

Responsibilities: Help clients consistently meet/exceed goals and metrics Deliver high client satisfaction (CSAT) Positively impact client renewals (when applicable) Generate positive feedback from internal teams and leadership Show continued professional growth and development

Preferred Qualifications and Skills: Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Between 2 and 8 years of experience minimum, including enterprise consulting experience, in a mid-to large-sized organization in positions of increasing responsibility Shown results leading customer and/or partner success stories Relevant Salesforce certifications and consulting experience are strongly recommended Ability to travel (average 50%, may be higher or lower based on the client engagement)

Leadership Qualities: PASSION: Passionate about Customer Success BEGINNERS MIND: Always learning; approaches each interaction with open mind; great listener and hands-on LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message TEAM PLAYER: Proficient at collaboration and working with members of a team URGENCY: Ability to move fast and drive business value and results OHANA: Embodies Aloha culture; a team player that everyone enjoys working with and has a generous heart TRUST: Trusts the company's core values; shows integrity, transparency, and reliability ADAPTABLE: Excels in high levels of uncertainty and change COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community's knowledge and resource base

About Salesforce:

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" five years in a row and one of Fortune's "100 Best Companies to Work For" eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

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Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.

Salesforce welcomes all.

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