Principal Consultant / Technical Lead for Oracle Fusion SCM - JoinOFS
Applicants are required to read, write, and speak the following languages: English 90244.Systems Analyst 4-Support.SUPP.PREMSERV.IC4 OMS-MCS
Who is Advanced Customer Services - OFS Oracle Functional Services?
Oracle Advanced Customer Services is uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology First of all, the People. Advanced Customer Services has more than 4000 senior technical experts globally, most of them engineers. Each of them comes with a wealth of experience in Oracle technology. Most are in long-term engagements with their customers and thus gain a unique understanding of their platforms, requirements, and business needs. Advanced Customer Services is a global organization, operating in 100+ countries for 20+ years, with a wealth of customers across all industries Thousands of customers around the globe rely on Advanced Customer Services for high performance and the efficient operation of their most critical business processes on Oracle environments Lifecycle management Being part of Advanced Customer Services organization, you get an opportunity in the lifecycle management of the solution. As customers’ operations mature, your expertise enables them to enhance product adoption and user experience. Our focus on continual service improvement models is a key differentiator. We leverage your expertise and creativity to innovate business and IT processes, improve product adoption and other aspects of lifecycle management. You may be engaged in assisting customers in their day to day queries, create extensions, enrichments to the implemented product, helping them on their journey to cloud, release management activities for quarterly releases and be a part of the customer business teams to enable them achieve their key business process KPI(s). Flexibility You are in the driver seat. We offer services in all major SaaS, Apps Unlimited, and Analytics products. You may work , OCI, PaaS or SaaS environment. You will have the opportunity to learn additional products and develop cross functional knowledge across a suite of products and platforms. A candidate can explore working in other divisions of Oracle to enhance their expertise after completion of a minimum period in our organization. We have requirements in all Fusion products. Similarly, we need technology experts in PaaS such as Oracle Analytics Cloud Services, Visual Builder Cloud Services, Oracle Integration Services and the list goes on and grows as Oracle embraces new innovation. Once you join, you may undergo training in one of the SaaS products. If you have expertise in one and want to expand your horizon across, we provide you options subject to availability provided that you have the aspiration, capability and commitment to the technology. Our engagements with customers are at all levels from an end user to an executive. This gives you the flexibility to apply your expertise in business processes and learn more. There are possible growth opportunities based on your interest to be a subject matter expert or a project manager or be an architect. Preferred Qualifications A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Looking for functional lead with Oracle Fusion Supply Chain experience and over 12+ years of IT experience with at least 5 years of Fusion experience and remaining years of Supply Chain domain experience in Oracle EBS. If selected, should also be willing work in shifts if required as our customers are spread across various countries. Strong Project management experience with at least 4-5 projects leading Implementation & Support Projects. Good to have PMI and ITIL Certified. Strong communication and customer facing skills involving negotiation and pre-sales activities. Good Communications and a Team Player Ability to lead and drive the customer service meetings. Willing to work in shifts and operations support Should have worked on most of the Fusion SCM Cloud Modules - Order Management, Pricing, Inventory, Cost Management, Purchasing, Self Service Procurement(iProc), Product Hub, Fusion Manufacturing, Procurement contracts, BPM Approvals, Fusion Reporting tools for supply chain. Candidate should be strong in understanding order to cash flows, order orchestration including costing and procurement flows with strong exposure to Inventory management.

• At least 2-3 Oracle Fusion SCM implementations or Support exposure with module-leading hands on experience in any of the two modules
• Should have extensively worked on Oracle EBS/Fusion SCM processes. Good Understanding of Business Flows and processes.
• Should have worked on Data migration using FBADI and familiar with Integration of other systems from functional point of view. Should have good knowledge on integration of Order Management using ICS with other systems.

• Extensive knowledge on functional setups of Business Group, Organizations, Departments, Divisions, Operating Units, etc.

• Excellent Analytical and Debugging skills on problem Solving in Fusion Cloud environment. Should have good knowledge on SQL, PL/SQL and will be able to create reports in OTBI using SQLs.
• Must have good issue debugging skills in Fusion Environment and must know Oracle cloud support processes. Knowledge on Oracle cloud quarterly upgrades and will be able to wok with Oracle Cloud Support effectively.
• Ability to work on various assignments simultaneously

Exposure to cross functional skills like Finance/HCM is added, but not pre-requisite.
Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. Both a Bachelor*s and Master*s degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.

As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).