Job Description

Job Summary:
The Senior Food & Beverage Supervisor oversees daily restaurant operations, ensuring excellent guest service, smooth workflow, and high standards of food and beverage quality. With prior experience as a Restaurant Hostess, this role also involves managing reservations, seating arrangements, and front-of-house coordination to enhance the dining experience.
Key Responsibilities:
1. Guest Service & Hostess Duties:

• Greet guests warmly, manage reservations, and coordinate seating arrangements efficiently.
• Ensure smooth guest flow by managing waitlists during peak hours.
• Train and supervise hostess staff on proper greeting, seating, and phone etiquette.
• Handle guest complaints or special requests professionally and escalate when necessary.

2. Supervision & Operations:

• Oversee daily restaurant operations, including opening/closing procedures.
• Supervise servers, bartenders, and hostesses to ensure adherence to service standards.
• Assist in scheduling staff shifts and managing breaks.
• Ensure compliance with health, safety, and sanitation regulations.

3. Food & Beverage Quality Control:

• Monitor food presentation and beverage service to maintain high standards.
• Coordinate with the kitchen and bar staff to ensure timely order delivery.
• Conduct regular checks on table setups, cleanliness, and stock availability.

4. Training & Team Leadership:

• Train new staff on service protocols, POS systems, and customer engagement.
• Motivate team members to deliver exceptional service and resolve conflicts.
• Provide performance feedback and support staff development.

5. Administrative Duties:

• Assist in inventory management and ordering supplies.
• Handle cashiering duties, process payments, and reconcile receipts.
• Prepare reports on daily operations, guest feedback, and sales performance.

Qualifications & Skills:

• Experience: Minimum 3+ years in F&B, including hostess and supervisory roles.
• Customer Service: Excellent interpersonal and problem-solving skills.
• Leadership: Strong team management and multitasking abilities.
• Organizational Skills: Ability to handle high-pressure environments.
• Technical Skills: Proficiency in POS systems (e.g., Micros, Toast) and reservation software (OpenTable, Resy).
• Flexibility: Willingness to work evenings, weekends, and holidays.