Job Description

About House of Hype:



House of Hype is a fully immersive world built to boost your mood, fire up your



creativity and connect you with others.



You will enter the City of Dreams, that blends beautiful spectacles, cool gaming,



surprising performances, exclusive shopping, awesome prizes, and crazy fun



adventures into the world's most social media ready destination.



From friends and families to fashionistas and foodies, guests will explore, play,



create, shop, and win across 100+ spectacular and epic experiences.



We have six awesome F&B experiences spread across the park, offering the most



'gram-worthy bites in Dubai! Our F&B offerings are a crucial part of this



experience, offering our guests a place to recharge and evolve their journey with



some awesome culinary sensations. We're looking for exceptional talent to join



our team and help elevate our guests' experience.



About the role:



The Senior Food & Beverage Attendant at House of Hype will play a key role in



overseeing and enhancing the guest overall F&B experience in this fast-paced,



high-energy environment. You will lead by example, ensuring exceptional service,



operational efficiency, and smooth teamwork. As a senior member of the F&B



team, you will also mentor junior staff, assist in training, and ensure that the



overall service meets House of Hype's high standards. If you're an experienced



F&B professional with a passion for creating vibrant, memorable experiences, we



want you on our team! You will play a crucial role in creating memorable



experiences for our guests, ensuring they enjoy every moment of their visit. You



must have HIGH ENERGY and always be ready to rock the day with SMILE!



Key Responsibilities:


Guest Experience Leadership: Lead by example in delivering outstanding


service to all guests. Engage with guests, anticipate their needs, and create



an energetic and memorable experience in line with the House of Hype's



unique atmosphere.

Team Supervision & Training: Support and guide F&B attendants, ensuring


they deliver high-quality service. Provide training and mentorship to new



staff, ensuring they understand operational standards, safety protocols,



and customer service expectations.

Operational Excellence: Oversee daily F&B operations, ensuring smooth


and efficient service, accurate order taking, and prompt delivery of food



and beverages. Troubleshoot any operational challenges and ensure swift



resolution.

Quality Control & Consistency: Ensure that food and beverage offerings


are served to the highest standard, adhering to presentation, taste, and



safety guidelines. Conduct regular checks to ensure the quality and



consistency of service.

Upselling & Promotions: Actively promote and upsell food and beverage


items, special offers, and experiences to enhance the guest experience and



drive revenue. Provide insights on menu updates or changes to the team.



Understanding not to be pushy or overpowering.

Inventory & Stock Management: Assist in monitoring inventory levels,


ensuring that all necessary supplies are stocked and available for service.



Coordinate with the F&B Supervisor to place orders for replenishments



when necessary.

Health & Safety Compliance: Maintain and enforce cleanliness, hygiene,


and safety standards in all areas of the F&B department, ensuring



compliance with Dubai Municipality, Food Watch and House of Hype



guidelines.

Problem Solving & Conflict Resolution: Address guest complaints,


concerns, or special requests with a positive and solution-oriented



approach. Ensure any issues are resolved promptly and to the satisfaction



of the guest.

Collaborate with Other Departments: Work closely with all departments


and operations teams to ensure seamless coordination and an exceptional



guest experience across all touchpoints.



About You:


Experience: Minimum of 4 years of experience in a senior F&B role,


preferably in a high-energy, high-volume setting such as a theme park,



resort, or large entertainment venue.

Leadership Skills: Proven ability to lead and motivate a team in a fast-


paced environment while maintaining a high level of customer service and



operational efficiency.

Exceptional Communication Skills: Excellent interpersonal skills, with the


ability to communicate clearly and effectively with guests, team members,



and management.

High-Energy & Enthusiasm: A vibrant, dynamic personality with a passion


for hospitality and creating extraordinary guest experiences in an exciting,



fast-paced environment.

Problem-Solving Abilities: Strong decision-making and conflict resolution


skills to handle guest issues and operational challenges swiftly and



effectively.

Guest-Focused Attitude: Strong commitment to providing exceptional


guest service and ensuring that every guest has a memorable experience.

Language Skills: Fluency in English is required; knowledge of additional


languages is a plus.

Physical Stamina: Ability to stand, walk, and move efficiently for extended


periods, including carrying trays and assisting in food service operations.

Flexibility: Willingness to work flexible hours, including evenings, weekends,


and public holidays as required by the theme park's operating schedule.



What We Offer:


Competitive Salary: We value our team and offer attractive salary


package


Work life balance: Two days off per week

Health insurance: Comprehensive medical insurance with Dental.

Annual flight ticket allowance: One annual flight as per company policy.

Exciting Work Environment: Be part of a unique, high-energy theme park


where fun and excitement are part of the job!


Career Development: Opportunities for growth within a globally recognized


entertainment brand.


Employee Perks: Discounts and access to House of Hype F&B,


merchandise, events, and more.



If you're ready to take your F&B career to the next level and be part of a team in a



world of excitement and energy, we want you at House of Hype! Join us in



creating extraordinary experiences and delivering exceptional service that



exceeds expectations.