Senior Executive \xe2\x80\x93 Field Service (Africa and Middle east)

Reporting to Manager - Field Service, the key job responsibilities of Senior executive will be:

• Service Planning: To implement the service plan and sustain continuous business growth. Establish service business intelligence and tracking for Service plan implementation at distributor.

• Service Product Offerings: Support distributor to implement attractive service product offering (Contracts/ Ex. Warranty/other customized) schemes that are competitive and attractive to our customers in the private, corporate, fleet sector. Support to enhance the penetration ratio at the assigned territory

• Customer Retention: To improve Customer retention through development of service\xe2\x80\x99s offers & accessories proactively by anticipating the changing customer needs and demands based on

vehicle age

• Service KPI Management: Ensure communication with distributors and set specific service KPI targets on yearly basis and track the performance and rotate improvement plans

• Service Cost / Pricing: Service cost / pricing study, summarize and support distributor to ensure cost competitiveness in the respective market

• Service Marketing: Plan effective service Marketing campaigns. Plan seasonal and customized targeted campaigns based on the market situation and customer need trend study in each market

• CRM: To develop, implement and improve CRM / BDC activities to enhance service promotion activities at distributor

• Dealer Clinics / Operations Audits: Dealer visits to suggest and implement changes required to achieve higher dealer standards and customer satisfaction.

• Monitor and improve H CSI, VoC and D CSI on monthly basis

• Support Manager in all aspect of Service planning and business development activities

Experience and Skills:

1. 3 \xe2\x80\x93 5 yrs experience in automotive industry with hardcore role in service planning and business development

2. Background must be well-rounded in the areas of service development, distributor business management and analysis

3. Ability to conduct detailed analysis and knowledgeable in evaluation of distributor KPI\xe2\x80\x99s and daily operational controls

4. Ability to develop service product offerings to meet changing customer needs

5. Proven ability to be self-directed and operate effectively in a fast-paced, high-energy environment

6. Computer literate (MS Word, Excel and PowerPoint)

7. High level skills desired for using excel & preparing PowerPoint presentations

8. Fluency in English is mandatory. Arabic language proficiency is desirable.

9. Ability to respect & communicate with seniors of different nationalities

10. Willing to travel with no restrictions

11. Strong presentation and organizational skills

12. Excellent Customer relations skills

NADIA Global