Job Category: Customer Service
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1.Receives, reviews and coordinates customer's request / inquiry to the concerned department in order to process and resolve the customer's requested requirements.
2.Conduct an orientation session to new customers introducing the access, facilities and services that they can utilize in Parks and Zones.
3.Receives, reviews and coordinates customers complain to the concerned department in order to process and resolve the customer's requested requirements.
4.Follows up with the concerned department on customer's requirements in order timely resolve the customer's requested requirements.
5.Escalates complex issues and qualified sales leads to senior colleagues to facilitate prompt action and ensure customer satisfaction.
6.Communicates and maintains contact with the assigned customer on a continual basis to understand their requirements, educate them of the Park and Zones rules regulations, plans, projects and initiatives through these interactions.
7.Meets customer's and conduct an exit interview in order to negotiate in retaining the Customer and provide them with alternative and attractive solution.
8.Meets customer's and conduct an exit interview to attain reasons and feedback in order to improve the Parks and Zones products and services.
9.Support the sales team by participating in the events that promotes the Parks and Zones business.
10.Maintains/updates customer data (requests, complains and minutes of meetings) in the customer relationship management system and ensure timely and accurate information are processed.
11.Records the discussions during the customer's meeting to ensure accurate capturing of all points are documented.
12.Generates report and submits to team leader in order to update their activities progress and accomplishment.
13.Provide support for office expansion requests & changing the company sign boards and maintenance for Modification requests of DAZ clients by verifying the requests and ensuring all NOC's obtained for the customers.
14.Meet the customers to gather issues / concerns related to DAZ project refund in order to resolve the issue and achieve customer satisfaction.
15.Manage the advertisements requests of DAZ clients by reviewing, studying and getting the approval for the proposals to ensure that work is carried out in a controlled manner.
16.Monitor, control and ensure the timely and effective completion of Absconder cases related to DAZ clients.
17.Support and engage with DAZ clients by handling labor dispute cases on a day-to-day basis to ensure that the cases is completed timely and effectively.
18.Take the handover in case the manager is not available.
19.Check, review, and follow up with customers on any outstanding payments.
20.Check and review before issuing gate passes.
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About Us:
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.
We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.
DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave.
We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.