Senior Customer Service Representative Job in Sundus Gulf

Senior Customer Service Representative

Dubai, United Arab Emirates

Apply Now

Job Description

Senior Customer Service Representative Job Responsibilities Responds to customer queries (inbound and outbound) in friendly, professional and supportive way. Ensures compliance with agreed KPIs. Demonstrates politeness, poise, dignity and emotional maturity in handling calls. Deals with enquiries independently taking ownership for the issue until a satisfactory outcome has been reached for the customer. Identifies the nature of customer's enquiry and offers him all possible help in quickest possible time using technical knowledge and data seeking capabilities. Cleary communicates reasons for concerns/ issues to the customer and maintains contact. Job Requirement Minimum 3 years of Call Centre experience. Bachelor's degree holders only Excellent communication in English and Arabic.

Beware of fraud agents! do not pay money to get a job

MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.