Senior Customer Relations Assistant
UAE, United Arab Emirates
Job Description
KEY ACCOUNTABILITIES:
- Build relationships with internal and external customers towards the efficiency of the reception area.
- Maintain accurate records of discussions or correspondence with Customers.
- Guide and lead team members (office Assistants) to deliver products/services that meet or exceed the standard requirements
- Manage and train resources to ensure quality and consistency of service to customers.
- Monitoring work of maintenance and housekeeping to ensure all the maintenance is completed on request and no pending orders - maintenance occurring in reception, conference rooms, corridors, washrooms. Inform the relevant departments as required.
- Closely liaise with service providers to tackle any issues and escalate as needed to manager.
- Supervise and monitor on office supply and monitoring on monthly orders, expenses, usages and analysing the expenses periodically.
- Control, track of all inventory related to office groceries, stationery and equipment, conduct asset verification for pantry equipment and printer equipment.
- Ensure the availability and suitability of options for new purchases is examined and determined; calculating and comparing costs for required goods or services to achieve maximum value for expense.
- Provide supervision for Office Assistants performance on day-to-day basis such as setting daily goals clarifying expectations and providing frequent guideline and feedback for an effective performance.
- Greet and welcome visitors and VIP guests offering information and assistance
- Answer incoming calls promptly, courteously and in a professional way
- Assist in organising transfers for visitors if required and re-confirm booking of conference room etc.
- Anticipate the need for taxis and follow up in order to avoid delays
- Receive couriers and mails and dispatch them accordingly
- Maintain cleanliness in the reception area and lobby at all times
- Be aware of local emergency and other business units telephone numbers
- Assist visitors who require assistance with the business centre. Provide walk in guests with guidance and information of the company
- Update the telephone directory and listing for head office staff
- Assist the department with administrative and clerical support as required
- Be prompt and punctual in performing duties and maintain appropriate standards of conduct and professional appearance.
- Awareness, adherence and implementation of company policies and procedures.
- Maintain all department information confidential and secure.
- Respond to work requests from department staff in a timely and accurate manner. Perform data collection, analysis and reporting to support Manager for decision making purposes.
- Draft letters, correspondence, memos, charts, documents, tables, graphs, and plans as requested.
- Maintain positive working relationships with department staff and customers.
- Promote and demonstrate positive behaviours in harmony with DP World’s Principles, values and culture
- Ensure that the highest levels of safety are applied in all activities.
- Understand and adhere to DP World’s Code of Conduct and Ethics policies
- Perform other related duties as assigned
- Diploma or High School Certificate
- 4 years experience in handling Front desk/ Customers or other related function
- Excellent communication skills (verbal and written)
- Strong customer service orientation and excellent interpersonal skills
- Ability to priorities and multitask
- Discretion and confidential approach
- Ability to work alone as well as within a team environment
- Ability to effectively manage workload and time in order to meet constantly changing demands of the job
- Strong attention to detail and follow-up skills
- Cultural awareness and sensitivities to deal with varied nationalities and cultures
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Job Detail
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Job IdJD1432519
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUAE, United Arab Emirates
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EducationNot mentioned