Lead the client service team to keep the schedule full, clients happy, and retail stock controlled. Treat the schedule like a living system, solve issues quickly, and drive positive client experiences.
Key Responsibilities
Schedule management
- maximise booking %; keep clients and doctors on time; handle last-minute changes effectively.
Client experience
- resolve issues quickly, encourage Google reviews, follow up on outstanding payments, and escalate technical matters with Operations.
Retail stock
- maintain availability, displays, and prevent losses/waste.
Team support
- coach CSR staff on scripts, tone, and service standards.
Data accuracy
- ensure clean client records and payment entries.
What success looks like
High appointment utilisation and kept-appointment %
Fast, empathetic responses to clients (mainly via WhatsApp & phone)
More 5? Google reviews, fewer complaints
Payments collected on time, minimal shrinkage in retail
Requirements
3+ years in client service (preferably medical, dental, or premium hospitality)
At least 1 year leading or supervising a small team
Excellent English; Arabic a strong plus
Strong organisational and problem-solving skills
Comfortable with scheduling software, POS, and WhatsApp-based communication
Willing to work peak weekends
Why join us
Amity Veterinary Clinic is one of Dubai's fastest-growing clinics. We combine medical quality with hospitality-level service. You'll be leading the frontline of that experience.
Are you willing to work weekends and evening shifts?
What is your current visa status in the UAE?
What is your expected salary (AED per month)?
Experience:
clinic, hospital, dental, or hospitality environment?: 3 years (Required)
team supervision: 1 year (Required)
Language:
Arabic (Preferred)
* English (Required)
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