Job Description

This is a frontline, performance-driven role focused on directly recovering overdue balances across regulated portfolios in a highly relationship-sensitive, compliance-critical market.

• Personally recover overdue balances through outbound phone calls, digital channels, and written communication, balancing firmness with cultural and regulatory sensitivity.
• Handle inbound payment and hardship conversations professionally, converting engagement into recovered revenue without escalation risk.
• Negotiate repayment arrangements aligned with client policy, regulatory requirements, and portfolio objectives.
• Consistently hit individual recovery, compliance, and quality KPIs; performance is measured on outcomes, not activity.
• Maintain precise, audit-ready documentation of all customer interactions in line with UAE regulatory and client standards.
• Assess customer financial position quickly and determine the most appropriate recovery path within approved frameworks.
• Work seamlessly across systems, workflows, and digital tools to manage volume efficiently without cutting corners.
• Escalate accounts appropriately for legal action, dispute handling, or client review when thresholds are met.
• Stay current on UAE collections regulations, data handling requirements, and client-specific compliance obligations through ongoing training.

Opportunity to join a high-performing new set-up.Trusted with high-value accounts and complex customer situations

• 5+ years of hands-on collections experience, with at least part of that experience in the UAE market.
• Proven top-tier individual performance in regulated collections environments; you are consistently trusted with complex accounts.
• Strong negotiation skills with the ability to apply pressure professionally and credibly.
• Clear, confident verbal and written communication skills; fluency in English required, Arabic strongly preferred.
• Deep familiarity with CRM systems, dialers, digital collections tools, and structured compliance workflows.
• Strong understanding of UAE collections norms, customer expectations, and regulatory boundaries.
• High personal accountability, resilience, and comfort operating without hand-holding in a fast-moving environment.

Our client is a fast-growing, technology-driven financial services company specializing in digital debt recovery solutions.

• Opportunity to join a high-performing new set-up.
• Trusted with high-value accounts, complex customer situations, and enterprise client expectations from day one.

Skills Required