Senior Client Executive
Dubai, United Arab Emirates
Job Description
Kantar Worldpanel
Kantar is the world\xe2\x80\x99s leading data, insights and consulting company, and our Worldpanel colleagues are experts in shopper behavior. Offering continuous monitoring, advanced analytics and tailored solutions for our clients, they help turn purchase behavior into a competitive advantage across a wide range of markets including tech, fashion, telecoms and fast-moving consumer goods.
Job Details
PURPOSE OF ROLE
To be a key point of contact for clients on routine deliverables & requests. To handle all data requests and project briefs ensuring timely, accurate delivery of information and offering good levels of insight; whilst also contributing to the growth of the clients\xe2\x80\x99 business within Kantar Worldpanel by identifying potential revenue opportunities from ad-hocs specials
Kantar is the world\xe2\x80\x99s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar\xe2\x80\x99s 30,000 people based in more than 100 countries help the world\xe2\x80\x99s leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.
Our Worldpanel colleagues are the global experts in shopper behaviour, offering continuous monitoring, advanced analytics and tailored solutions to inspire successful decisions by leading organisations worldwide. Worldpanel turns purchase behaviour into competitive advantage across a diverse range of markets including tech, fashion, telecoms and FMCG.
ROLE OBJECTIVES
Client Relationship (CLIENT)
- Be a key point of contact for routine deliverables & requests of the client\xe2\x80\x99s business, attending onsite days and owning all related client data requests and project briefs
- Deliver a highly responsive service to clients, continuing to build good relationships and trust with your contactAccount Handling (COMMERCIAL)
- Be responsible for managing your own day-to-day workload on the area of the business you have responsibility for and establishing priorities with the client as needed Anticipate client demands and proactively find solutions, rather than just answering requests
- Personally de-brief key contacts on any requests / project briefs that you have completed
- When faced with a problem adopt a positive, solution-driven attitude
- Train client users on software and data interpretationService Development (COMMERCIAL)
- Highlight and escalate client concerns with any Worldpanel deliverables and help identify potential issues as they arise
- Offer your opinion and recommendations to your team manager regarding the relevance & effectiveness of regular deliverables and general client servicing in order to ensure the service\xe2\x80\x99s high standard is maintained.
- Share best practices and efficient ways of working with other team members Basic Data & Tracking (KNOWLEDGE)
- Assume responsibility for checking and reviewing any regular reports that are sent out to your client contacts to ensure their accuracy and relevance
- Production and interpretation of Special analyses with a focus on finding patterns in the data, highlighting key points and making recommendationsAnalysis & Insight (KNOWLEDGE)
- Attend onsite days and de-brief key contacts on any requests/smaller project briefs that you have completed.
- Discuss briefs with clients, challenging appropriately to make sure requests have been properly thought through and offering advice on how best to tackle issues
- Recognize patterns, draw logical conclusions, consider implications and make recommendations based on your analysis and knowledge of the client\xe2\x80\x99s business
- Be responsible for managing client briefs from start to finish i.e. \xe2\x80\x93 designing correct methodology, running the required analysis, adding interpretation and insight based on category knowledge, delivering back to the clientTeam, People & Self Development (PEOPLE)
- Actively participate in your training programmes to develop the required skills
- Ensure you maintain an up to date PDP with your line manager - monitor your progress, and find solutions for your development needs
- Assist in the training and development of more junior team members
- Seek out opportunities to further grow your knowledge of the FMCG environment and KWP services \xe2\x80\x93 with particular consideration given to the sister panels so you are confident in working with and interpreting the key informationROLE CAPABILITIES
- Gather facts and figures, monitor self and others, and achieve goals in a timely and factual manner \xe2\x80\xa2 Seek ways of perfecting things, raising standards, reducing errors and overcoming omissions
- Bring a sense of urgency to situations, demonstrating an active approach, and a willingness to get involved in order to increase the pace, achieve goals and meet objectives
- Take decisions as appropriate, and ensure others do likewise
- Provide satisfactory solutions in situations involving the new and unexpected
- Have a flexible approach in changing situations and be adaptable in difficult circumstances, continuously striving to achieve a result
- Work at a very high level of independence , while remaining responsive to feedback and direction received from their line manager
- Be curious, demonstrate a real desire to learn, seek out training opportunities and actively participate in meetings (both internal and external as appropriate) Show dedication to both the client and the client service team, demonstrating a professional work ethic and willingness to go the extra mile when requiredCountryUnited Arab EmiratesLocationDubai, Jumeirah Lakes TowersWhy join Kantar?We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, nobody knows people better than Kantar.And because we know people, we like to make sure our people are looked after as well. Equality of opportunity for our people is our highest priority and we encourage our people to work in a way that supports their health and wellbeing. While we encourage our colleagues to spend part of their working week in the office, we understand no one size fits all, and we\xe2\x80\x99re flexible in our approach to ensure people feel included and accepted. We\xe2\x80\x99re committed to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, which is why we welcome applications from all background and sections of society. Even if you feel like you\xe2\x80\x99re not a perfect fit, we\xe2\x80\x99d love to receive your application and talk to you about this job or others at Kantar.
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Job Detail
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Job IdJD1484152
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned