Job Description

HOW WILL YOU MAKE AN IMPACT?
As a passionate and dynamic Senior Client Advisor for Panerai in Dubai, UAE, you will report to the Boutique Manager and be responsible for achieving personal sales targets while significantly contributing to the boutique's overall objectives. You will play a crucial role in developing the client panel and establishing best-in-class customer experiences by delivering high operational and service standards, all while adhering to Panerai procedures and policies. You will also act as an ambassador of Panerai's image both within the boutique and at off-site events.
Your main responsibilities include:

• Consistently achieving and exceeding monthly and yearly turnover and KPI's targets set by the Boutique Manager and management, and supporting the achievement of the Boutique's overall target.
• Actively participating in briefings and contributing to the development of the Boutique's performance.
• Welcoming and handling customers' requests, leading and managing all steps of the sale following the Panerai Selling Ceremony.
• Identifying high-potential sales leads, performing targeted and diligent follow-up to generate product selling opportunities, and conducting private viewings with VIP clients.
• Identifying customer needs to suggest and promote products accordingly.
• Knowing the Maison's products, their availabilities, delivery status, brand's DNA, and history, and effectively sharing this knowledge with customers.
• Developing a good understanding of the competition and luxury industry through self-learning and training, and actively participating in all brand training sessions.
• Maintaining an impeccable presentation as a brand ambassador, according to internal Maison guidelines.
• Understanding and complying with all established Company policies and procedures (security, inventory, products delivery, etc.).
• Managing the boutique's daily business, including opening/closing procedures, inventory, and repairs processes.
• Participating in maintaining excellent boutique appearance in accordance with exterior and interior boutique environment guidelines (grooming, visual merchandising).
• Assisting with special projects as needed.
• Contributing to the development of the Boutique database by consistently and accurately capturing prospects/customers data for follow-up and relationship building, and meeting individual KPI's targets.
• Developing and managing the attributed client portfolio by cultivating new and existing relationships through exceptional service and other Panerai CRM initiatives.
• Applying CRM relational strategy as per Headquarters' guidelines.
• Assisting the Boutique Manager in developing CRM action plans and participating in boutique or off-site events.
• Providing excellent client experience by maintaining the highest degree of product knowledge, professionalism, and courtesy during and after the sale.
• Ensuring seamless customer experience when handling after-sales service (SAV) requests and ensuring customers' requests are followed up and solved in due time.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?
To succeed in this role, you will bring:

• Proven experience in a luxury service-oriented environment.
• A customer-focused approach with a strong understanding of service and customer priorities.
• A results and action-oriented mindset.
• Excellent organization, presentation, and communication skills.
• Strong attention to detail with the ability to handle multiple tasks simultaneously.
• A team player attitude with good interpersonal competencies and empathy.
• Curiosity, self-motivation, reliability, a level-headed approach, and honesty.
• Excellent presentation, oral, and written communication skills.
• Fluency in English, with a second language being advantageous.
• Strong computer skills.

WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

YOUR JOURNEY WITH US
After submitting your application, if selected, you will be invited for an initial phone screening with our Talent Acquisition team. This will be followed by an interview with the Hiring Management Team and a final interview with the HR Team.
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