Senior Business Analyst

Abu Dhabi, United Arab Emirates

Job Description

Project description
An onsite position for a CRM BA. For this role, we need someone who will be directly working with the business, so the soft skills are very important.
Responsibilities

  • Key Responsibilities 1. Business Analysis & Requirements Gathering
  • Collaborate with stakeholders from M&A, Human Resources, Enterprise users, etc. to understand and document CRM needs and challenges.
  • Conduct target state design requirement meetings to align Dynamics 365 CRM functionality with business objectives.
  • Translate business requirements into functional specifications, user stories, and acceptance criteria suitable for agile delivery. 2. Solution Design
  • Work with technical teams and vendors to design and configure Dynamics 365 modules and enhancements.
  • Support testing activities, including UAT planning, execution, and defect tracking.
  • Ensure smooth CRM integrations with Outlook, SharePoint, LinkedIn, etc. 3. Stakeholder Communication & Documentation
  • Maintain high-quality documentation including Business Requirements Documents (BRDs), Functional Design Documents (FDDs), and Process Flows.
  • Act as the key liaison between technical teams, vendors, and business units.
  • Deliver user training, demo sessions, and support adoption initiatives across the organization. 4. Data Management & Governance
  • Support EDP team to ensure data accuracy, integrity, and compliance with privacy and governance policies.
  • Lead or support data migration, cleansing, and transformation activities within Dynamics 365. 5. Continuous Improvement & Innovation
  • Analyze CRM usage, user feedback, and KPIs to recommend process and system improvements.
  • Stay up to date with Dynamics 365 updates, releases, and new Microsoft features to drive innovation.
SKILLS
Must have
  • Bachelor's degree in business administration, Information Systems, or a related field.
  • 3-5 years of experience as a Business Analyst with a strong focus on Dynamics 365 CRM modules.
  • Deep understanding of CRM processes including opportunity tracking, and custom workfloes
  • Proven experience documenting requirements and delivering enterprise CRM solutions.
  • Familiarity with Microsoft and Azure ecosystem.
  • Strong analytical, problem-solving, and stakeholder management skills.
Nice to have
  • Microsoft Certified: Dynamics 365 Fundamentals (CRM) or Dynamics 365 Functional Consultant. o Excellent communication skills and ability to bridge business and technical teams.

Skills Required

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Job Detail

  • Job Id
    JD2187286
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Abu Dhabi, United Arab Emirates
  • Education
    Not mentioned