Job Description

Project description
An onsite position for a CRM BA. For this role, we need someone who will be directly working with the business, so the soft skills are very important.
Responsibilities

• Key Responsibilities 1. Business Analysis & Requirements Gathering
• Collaborate with stakeholders from M&A, Human Resources, Enterprise users, etc. to understand and document CRM needs and challenges.
• Conduct target state design requirement meetings to align Dynamics 365 CRM functionality with business objectives.
• Translate business requirements into functional specifications, user stories, and acceptance criteria suitable for agile delivery. 2. Solution Design
• Work with technical teams and vendors to design and configure Dynamics 365 modules and enhancements.
• Support testing activities, including UAT planning, execution, and defect tracking.
• Ensure smooth CRM integrations with Outlook, SharePoint, LinkedIn, etc. 3. Stakeholder Communication & Documentation
• Maintain high-quality documentation including Business Requirements Documents (BRDs), Functional Design Documents (FDDs), and Process Flows.
• Act as the key liaison between technical teams, vendors, and business units.
• Deliver user training, demo sessions, and support adoption initiatives across the organization. 4. Data Management & Governance
• Support EDP team to ensure data accuracy, integrity, and compliance with privacy and governance policies.
• Lead or support data migration, cleansing, and transformation activities within Dynamics 365. 5. Continuous Improvement & Innovation
• Analyze CRM usage, user feedback, and KPIs to recommend process and system improvements.
• Stay up to date with Dynamics 365 updates, releases, and new Microsoft features to drive innovation.

SKILLS
Must have

• Bachelor's degree in business administration, Information Systems, or a related field.
• 3-5 years of experience as a Business Analyst with a strong focus on Dynamics 365 CRM modules.
• Deep understanding of CRM processes including opportunity tracking, and custom workfloes
• Proven experience documenting requirements and delivering enterprise CRM solutions.
• Familiarity with Microsoft and Azure ecosystem.
• Strong analytical, problem-solving, and stakeholder management skills.

Nice to have

• Microsoft Certified: Dynamics 365 Fundamentals (CRM) or Dynamics 365 Functional Consultant. o Excellent communication skills and ability to bridge business and technical teams.

Skills Required