Job Description

The Senior Barista will be responsible for overseeing the preparation and serving of high-quality coffee and beverages to customers in a fast-paced, customer-focused environment. In addition to making drinks, the Senior Barista takes a leadership role in the cafe, mentoring and training junior baristas, managing the day-to-day operations of the coffee bar, and ensuring an exceptional customer experience. The Senior Barista will have expert knowledge of coffee brewing techniques, espresso machines, and the cafe's menu offerings.

Key Responsibilities:

Coffee and Beverage Preparation:

Prepare and serve high-quality coffee, espresso-based drinks, teas, and other beverages according to standard recipes and customer preferences.

Leadership & Training:

Lead by example in providing excellent customer service, guiding, and mentoring junior baristas. Train new staff on coffee preparation, customer service, and cafe protocols.

Customer Service:

Provide exceptional customer service, including greeting customers, taking orders, and making recommendations based on customer preferences.

Quality Control:

Ensure consistency and quality of all beverages and food items. Perform regular checks on coffee beans, milk, and other supplies to ensure freshness and quality.

Inventory Management:

Monitor stock levels of coffee beans, milk, syrups, and other ingredients. Communicate inventory needs to the manager and help with ordering supplies.

Cleaning & Maintenance:

Ensure the coffee bar area is clean and organized at all times. Maintain espresso machines, grinders, and other equipment, performing basic maintenance tasks as needed.

Cash Handling & Register Operations:

Operate the point-of-sale (POS) system, process transactions, and handle cash accurately. Ensure cash register is balanced at the end of the shift.

Team Collaboration:

Work closely with cafe team members to ensure smooth operations, especially during busy periods.

Health & Safety Compliance:

Adhere to all food safety regulations and company policies, including hygiene standards and cleanliness protocols.

Specialty Drinks & Seasonal Promotions:

Assist in creating and promoting new drinks, seasonal specials, and coffee-related menu items.

Problem-Solving:

Address customer complaints or concerns in a calm and professional manner, ensuring a positive resolution.

Uniform Requirements:

Wear the provided uniform (apron, name tag, and non-slip shoes). Maintain personal cleanliness and hygiene while on the job.

Qualifications:

Previous barista experience (4-5 years), with a strong understanding of coffee brewing techniques and espresso-based drinks. Excellent customer service skills, with a friendly, approachable demeanor. Knowledge of coffee beans, roasts, and other specialty beverages. Ability to handle a fast-paced environment while maintaining quality service. Strong communication and interpersonal skills.
Job Types: Full-time, Permanent

Pay: QAR3,000.00 - QAR4,500.00 per month

Application Question(s):

Are you currently in Qatar?
Experience:

* Barista: 3 years (Required)